Our Commitments | Essex & Suffolk | Underwoods Motor Group

OUR COMMITMENT

DUTY OF CARE

To all our customers we have a 'Duty of Care'. This "duty" is our responsibility to ensure that every vehicle that has either been sold by Underwoods, received a Service, MOT or Repair, leaves with you in the best possible condition.

It is also our responsibility to ensure that you are made fully aware of all the important events in the life of your vehicle, which is why we will contact by all communication medias necessary to remind you of your annual servicing and your legal obligation for an annual MOT test. All to ensure the safety of you and your passengers whilst you are on the road.

We may also from time to time contact you to make you aware of the very latest opportunities to update your vehicle. With the best will in the world, you may not be aware of all the opportunities available to you. Often moving from your existing vehicle to a brand new model for little or no increase in cost.

We have your best interests at heart.

OUR SIMPLE PROMISE

At Underwoods we have a very simple promise to all our new and used car customers; you the customer will drive away with the right car, purchased at the right price, and we will support you and your vehicle throughout your driving life.

Our staff are well trained and governed by strict guidelines for conduct. Each and every member of our team understands the Underwoods ethos and the promise to our customers.