There is no better reference than those straight from our current customers. Below you can read exactly what our customers say about their Underwoods experience. These are just a selection of those sent into us kindly by customers in the form a thank you letter or greetings card.
You may also have noticed the big green Reevoo button displayed on all our home pages stating our current live review percentages. Please take a look, it is completely transparent and entirely fulfiled by our actual customers.
We recently had a fairly serious problem with the fuel pipe for our Astra which potentially could have had major consequences.
We visited your service reception and received what we can only describe as First Class Service from Wayne Gowing who attended us on the day.
Not only was the problem dealt with and given urgent attention but the dealing with the issue surrounding our situation, i.e needing our car for our imminent holiday were exceptional.
A loan vehicle was arranged for an urgent commitment I personally had, Arrangements were made via Vauxhall for a taxi to be provided for our holiday trip to the airport and at all times we were kept fully informed.
The end product was that the replacement fuel pipe arrived much quicker than expected from Germany and immediate action was taken through your service team for works to be carried out.
We collected the car this morning and needless to say, our holiday from this Friday should now go ahead without any problems.
You should be delighted with the quality of service provided by Wayne as we are and we would appreciate you making our commitments known to Wayne and your service team.
Chris & Jill Fear
Just to say thank you to Debbie Parkinson for all her assistance and support with the changeover. She made it so understandable, pleasurable and straight forward. The new Mokka is great, love the touch screen, and it does appear to have better all-round vision when reversing, unless my sight has improved!
We also received a nice surprise in the post this morning, for looking after the previous Mokka. Weather could be a bit better for the sun roof though, but lovely to have it.
Diana & James
I'm writing to you regarding the recent purchase of of my new Vauxall Mokka.
I came over to your Vauxhall showroom in Sudbury about 3 weeks ago. I was greeted by Kate who asked how she could help me.
I told her what I needed in a car . ..high driving position because I have ongoing back problems etc.
Kate was so enthusiastic and had an enormous amount of knowledge.
Within just half an hour she had gone through various options and I felt, for the first time when choosing a car, that I could make an informed decision on the best one for me.
I have previously been made to feel incapable of understanding cars and quite frankly patronised!
I have always been on the back foot when buying a car, feeling as though I had to watch my back and sadly on a few occasions I have been 'duped' into deals that weren't great.
I have been driving A Class Mercedes for the last 12 years. The last 2 purchases have been terrible with miss sold products and shocking aftercare.
Kate has an honesty and openness that made me feel relaxed and confident that she 'had my back' rather than me having to watch it!!
She went above and beyond the call of duty, even picking me up from my home in order to collect my car!
I just wanted you to know how delighted I am with my experience at your showroom. Also with the superb professionalism, understanding and amazing knowledge that Kate delivered.
It goes without saying, I'm so pleased with my lovely Mokka. Delight to drive and so comfortable and very smart .
It knocks spots off the A Class ! !
I just wanted to give you this feedback on my experience with Kate as I appreciate it enormously .
I am not normally one to put pen to paper regarding my experience of customer service I receive from companies, as I kind of expect it to be good. But in this case I was taken aback by the EXCEPTIONAL way your service department at Colchester dealt with and fixed the issues with my wife’s car on Saturday when the washer pump had failed. It was professional, helpful and done within a few minutes.
Please can you pass on my comments to the staff involved and thank them for getting me back on the road asap.
Mr Chapman, Colchester
First of all, sorry for the delay in writing, it's been nearly a month now since I became the owner of one of your used Mokkas.
This has been the first time I have used your Vauxhall Dealership in Sudbury, indeed to be honest, I had not even heard of you until November last year, being from Chelmsford.
It all started one evening when you were closed, I entered the details in the Value my Car section of your website to get an idea of a part exchange price for my current vehicle, it came back very positive, I had been looking at one of your used Mokkas for some time and it was just what I was looking for in every way. I left a message to say that if the price was right then we would probable have a deal.
The following day, the joy started. I had a welcoming phone call from Kate (Priest). Now changing cars has never been favourite pastime of mine, in fact i generally dread it, its something you have to do every now and then, but this time it was completely different, from that first phone call, to driving away two weeks later in my 'new' vehicle was quite simply an enjoyable experience. Kate has a fantastic way about her, good sales technique, not pushy, which I hate, Very friendly, felt like I had known her ages, an old friend almost, but at the same time very professional and knowledgable about the product, from test drive to warranty to service plans, everything I needed to know, she told it like it is, simple and east to understand, ..... lovely. Even a phone call a few days after I had taken ownership to make sure everything was OK, and did I have any questions I needed to ask was a nice touch too, all in all kate is an asset to your team and I for one would certainly recomment her to others.
I thought I would 'pen to paper' so to speak, because people are quick to write to complain, but not so with any praise, but credit where credit is due, I for one can say that I had an enjoyable experience at your Dealership and everybody who I did speak too during my visits and on the phone were very pleasant and friendly, so a big thank you to you all.
And YES I love the Mokka, really enjoying it.
Dear Skoda Underwoods,
I would just like to personally thank you for amazing customer care. My recent purchasing of a new Octavia has been a friendly, fast and a easy smooth process. I feel obliged to say a special thank you to Liam D'eath who helped me every step of the process and with a personal touch even went beyond his work and suprised me with a handle to reach my boot lid, this made my transitioning from my old car to my new car a comfortable experience. Its small things like this that you don't get from every car company, this resulted in my first experience with my new car being able to get all my disability equipment in with ease. One happy customer that's sure to be back.
Good Job and Thank You.
I have a Motability Kia Venga which is coming to the end of its lease. Although I did not purchase it from Underwoods I arranged for the MOT at your Colchester branch. I made the booking a couple of weeks ago.
On walking through the door I was met by the smiling face of Jane Worsfold who invited me to take a seat. Before I had chance to say who I was Jane had produced my paperwork. As I said I had booked the MOT a couple of weeks ago so I was very impressed she had remembered who I was and why I was there. Jane explained the paperwork and as I was waiting for the car she showed me to the waiting area and brought me a cup of hot chocolate. When the MOT had been completed she, again, fully explained the paperwork to me.
Jane is a fantastic asset to Underwoods. She was very courteous and made me feel very welcome. Nothing was too much trouble. Regretfully I am not getting a Kia when my car is exchanged on the 21st so I will not be utilising Underwoods for the next three years. However, depending on how my new car ‘shapes up’ I may decide to have a Kia Venga again.
I know my daughter uses Underwoods for her leased Peugeot and has also praised your company. I will fully recommend your company to anyone wanting an excellent service. Whatever Jane is being paid it should be doubled!
Two weeks ago I collected my brand new factory order Octavia from your Skoda garage and would just like to express how impressed I was with everything.
Everyone at the dealership was very friendly and it was all much more pleasant than the rather miserable experience I had at a Ford dealer, whilst considering the Focus before choosing the Skoda.
In particular, my wife and I thought Liam De'ath was fantastic. Very friendly, always professional, great with entertaining our children (the kids loved him and that makes a big difference!) and ever helpful.
He even phoned us in the evening to finalise the deal. He had promised to come back to us that day and did and to me that shows someone who cares about the customer as much as the sale.
Further to this, the manager Julian was equally enjoyable to deal with during Liam's absence. Both of them are a real credit to you.
I am extremely pleased with the car and glad I bought from Underwoods. When my Dad decides to replace his second Octavia, I know where to send him.
Well done on running such a friendly, customer focused dealership.
My wife and I recently took delivery of a new Skoda Fabia, Sat 21st May in fact. We bought the car through the Motability Scheme. The salesman throughout the whole process was Liam D'eath.
He was absolutely brilliant, nothing was too much trouble, always cheerful, did everything for us and talked us through the whole process. As you'll gather my wife and I were more than pleased with him, he's highly recommended.
And the coffee is not too bad either.
Mr Alan Dean.
Dear Mr Wiggins,
I'm writing to let you know I was highly impressed by a member of staff at the Clacton Branch of Underwoods.
My Glynn Lashmar was kind, considerate and very professional whilst I was waiting for my Motability car. He was Superb!
Just wanted to say what great service we have received from Vicky White throughout the whole process of buying our new car. From the moment we first met her & yes she explained she was new to the job, she was so helpful, I just explained what I wanted my new car to have and she sorted out the rest.
I can remember her face when we agreed to buy the car. It was her second sale since she started! I have already told people to go to Underwoods in Colchester as they give excellent service, which is why we came back to yourselves again.
Mr & Mrs Theobald
The dealership I bought my previous car from I found the staff ignored me and wouldn't help out and overall service was terrible.
I went to Vauxhall and it was so different, staff couldn't do enough for me, they offered me a drink, nothing was to much trouble. The salesman I had was Andy and he couldn't do enough for me, he still ring's checking if I am happy with the car and in general he was very friendly as all the other staff, he showed me the how the instruments worked and when I asked anything he would politely and respectfully show and tell me again.
I wish that all dealerships was like Underwoods in Clacton. Overall excellent service and would recommend this dealer to my friends and family.
I think the following comments will be of interest to you.
I consider that my Kia Picanto, which is now approaching its third year, is the best car I have ever owned. It contains so much that is needed by the driver today and I still discover something else that I was unaware of. Perhaps I should read the owners book more closely.
The three years free service which ends this year, has been of great benefit to us as OAP'S and I often tell friends of this and other benefits with the Kia. Regarding the service and other actions I would like to commend your dealership Underwoods of Colchester. They have provided excellent service and help over the years, nothing is too much for them. They are in my opinion, a credit to your company. One should not give names but Jane Worsley and Ashley Prior at Underwoods have been outstanding with their help and advice on the Kia.
Robert J S Long
I am now the proud owner of a new Skoda Fabia bought from Underwoods last week.
I would like to take this opportunity to thank your courteous and helpful staff. Liam De'ath was especially helpful throughout my purchase, finding answers to all my questions instantly.
It was lovely to do business with your company.
Dear Sir, I have just recently purchased a new Mazda CX-3 from your Colchester Showroom.
The young lady who dealt with me Kate Priest was in my view, not only very knowledgeable about the car I was interested in, but was also very pleasant in her manner and appearance.
She is a credit to herself and the company she represents. Because of the way I was looked after, I would recommend your showroom to any of my friends who might be thinking of changing their car.
just a little line or two to thank you for your help with the smooth handover and collection of my Motability car.
Many thanks and my kind regards.
Mr Alan Goldsworthy
I have had many Motability Cars over the years and have always found the Dealerships to be helpful and have no complaints about any of them.
I have today taken delivery of my new Vauxhall Zafira Tourer Motability Car from Underwoods, Cornard Road, Sudbury, Suffolk, my Motability Specialist being David Boor. He was the most helpful man I have ever known from the first day my husband and I went to meet him for his advice and knowledge until today our delivery day today. It was totally anxiety free as he was first class, kind, respectful and knew everything about the car of our choice. So well done David Boor and would have no hesitation in recommending him to either a person on Motability or a private buyer.
He was as David Dickinson would say, The Real Deal.
Dear Mr Waylett,
I would like to say how impressed I was with the excellent service I received from your sales consultant Liam. But for him informing us of the process of obtaining used stock vehicles direct from Skoda we would have been travelling many miles to view vehicles at other dealerships. Liam was polite, courteous and knowledgeable and kept us informed throughout the buying process of our car.
Having been a Business Development Manager for Vauxhall for many years, I feel he is a huge asset to Under-woods. Not withstanding Liam's outstanding assistance, I was also impressed by the help given by the rest of the sales team in his absence.
Please pass my comments on and thank you once again.
Diane & Andrew Tweeny
Hi Terry/Terry at Peugeot,
Thank you for your good service and patience in sorting out my new car. I am very pleased with it, and so are Dolly & Dixon.
All the best.
Amy at Kia was excellent. One of the best car sales people we came across. She knew the car was for me so directed most things at me rather than my husband which lead me to buying the car. To me that made the difference as I have walked away from other dealerships because I seem not to matter.
I would say this dealership has the most welcoming staff of all the ones I have visited.
Mr & Mrs Head
Thank you for all your wonderful and patient help with my new Octavia, I so appreciated your help.
To Terry Deady at Peugeot,
Thank you for your professional and courteous manner in the dealings you had with Pat and I in the purchase of our Peugeot 2008. Pat and I are very pleased with the car.
We will not hestitate to recommend you to our friends.
Pat & Dave Mealing
I am very happy regarding the purchase of my Vauxhall Agila, also all the kind attention regarding the sale with the retailer Andrew Showell. I will highly recommend to anyone, I myself am very pleased with it.
It has all my requirements for me, very elegant and economical.
Polite and efficient collection of my car from home and returned with explanation of work completed etc. Initial booking for my car's service was very well handled by the receptionist (Angela) as was the call confirming completion of work etc.
They always appear bright and welcoming.... it's really all to do with the people you deal with!!!!
I want to say a big massive thank you to your colleagues in Clacton on Sea branch for all their help today sorting out my Motability vehicle. My management light come on and they told me to take my car down for 12pm. The service people said it needs oil change and filters after authorisation the mechanic Paul agreed to stay over his time to sort my vehicle out because I have two hospital appointments one Monday and then Tuesday.
A big massive thank you to all involved for making this happen today.
Just a quick message to say a big thanks to you and Matthew for getting me into my new car. Really really pleased with it. Can't believe how much different it is to drive!! Please pass my thanks onto Glen and Paul also.
The customer service lady I dealt with was very knowledgeable and explained everything to me well. I explained the issue with the car and she understood what I was saying. This had not been my experience at the previous Peugeot dealership I had visited. The vehicle health check was thorough and I had confidence that the ongoing issue I had with my car would finally be resolved.
I was very pleased with the work carried out and this has restored my confidence in the car and Peugeot. I shall be taking my car back to Underwoods for all servicing and repairs in the future.
Thank you so much for all your help, you have gone above and beyond to help get me out of a fix and its really appreciated. I found all the staff at Underwoods Peugeot in Colchester incredibly helpful and made a difficult situation easy.
Thanks again for everything.
I just wanted to thank you Paul for all your help regarding test driving the Mazda CX5, plus going to the troubles with all the financial options available.
You were very professional and easy to talk to, you made everything clear, so thank you for such a good service.
Stoke by Nayland
I cannot stress enough how grateful I am for you to arrange the delivery of the vehicle to the new owner. I am glad I have stuck with Underwoods all this time, the team in Sudbury have always been so helpful!
I just wanted to voice my massive gratitude to Liam who was so friendly, professional and thorough in dealing with me and the sale. My husband and I have dealt with Salesmen before and I must say we were both more than impressed with the excellent service Liam provided and the way he looked after us. He really is a credit to Underwoods. Not enough people voice their opinion when they receive a good service.
I am delighted with my purchase and it was an absolute pleasure doing business with Underwoods and Liam. I would certainly recommend both to friends and colleagues.
I previously worked in Customer Care and I know how hard you have to work to please people. Angela at Peugeot was exceptional and went above and beyond.
I just wanted to say thank you for accommodating the repair of my Vauxhall Tigra at the Underwoods bodyshop during my week off of work. I know the vehicle needed additional work but you still managed to get it back to me a day early which was fantastic and helped me enormously!
The vehicle looks great and I thank you again for your help and professional service from the minute I bought the car down after the accident.
I just wanted to say thank you Amy so much for all of your help and support through the whole process, you were approachable and you understand exactly what I wanted.
I am absolutely smitten with my Kia Rio, and I just want to take it out all the time as it is just so lovely to drive. Everyone loves it, and I have been highly recommending you to my friends and work colleagues, so you never know there may be even more Rio’s driving about!!!
The best customer service I have ever received. Not pushy just good honest advice.
Tim from Underwoods was extremely understanding and helped us in whatever way he could.
Please pass on my thanks to the service team who repaired my car just before Christmas.
They were very pleasant to deal with and extremely helpful in working around us. Kind regards to your whole team and thank you.
I would like to compliment you on your excellent service.
My car was recalled for a failure in the airbags. In the manufacturers letter they gave me a choice of dealers to contact. I telephoned you and was immediately booked in for an inspection.
Your staff were friendly, offered me a coffee while I waited and said they had to order parts, and would have to book me in when they had them. My car was booked in, collected and brought back the same day.
I cannot recall such good service for a very long time. Thanks to you and your staff.
I had my car repaired at your Tiptree garage this week.
I was highly impressed by the efficiency, friendliness and politeness of the staff with whom I dealt - reception, telephone and workshop - in particular the young man at the reception desk.
I shall not hesitate to recommend your Tiptree garage to others.
This is my fourth Vauxhall from Underwoods of Tiptree. Always great satisfaction.
10/10 all round. Best purchasing experience I have received for a number of years.
The cups of tea were an unexpected bonus. Thanks to the Tiptree staff.
I would like to say a huge " Thank you" for the delivery of yet another top class car. As you know I loved the last Insignia but this one is even better. It is light years ahead of the old one even though that one had only done 17K miles.
The ordering and delivery processes were as smooth as clockwork as has been the case on all 3 cars I have purchased from you.
Take a copy of this to your general manager to confirm to him you are "The Tops" although he should know that already.
Thank you to everyone at Underwoods Sudbury who worked on our car. Thank you for all your help.
Mr & Mrs Smiles
Just a quick note to thank you all for your help with the purchase of my Mazda 3. I love it!
Thanks for all your help regarding our Fiesta purchase, and for coming over to us last week to help out with Katie's car.
You went above and beyond your call of duty which was very much appreciated.
I would like to tell you about the amazing service we received when we visited the Mazda showrooms in Colchester Essex.
We were looking for a suitable vehicle for my husband as he has Motability needs, and were pleasantly welcomed by Paul Cox who was friendly and approachable with a helpful attitude.
He allowed us time to look at all of the vehicles on the showroom floor and was extremely knowledgeable on all vehicles being able to answer all of our questions and beyond.
He was thorough and made sure the vehicle was suitable for Joseph motability needs. When we were happy the Mazda6 was the one for us we were given lots of time to think, with every step of the way being explained to us.
We felt safe and confident in Pauls hands.
Mr and Mrs Wildman
As an ex ford employee this dealer has been the very best I have ever used when buying a new car. Will use them again.
My Wife and I have been planning to buy a new car for a while now but couldn't decide between a Ford Focus or a Vauxhall Astra, until we met Mark Stratton at Underwoods. After only being with him for 5 minutes, we had reached our decision.
We felt then and still do that Underwoods would provide us with an excellent quality car and more importantly a premier service. So far we have not been disappointed. Even when we have requested a few extras such as alloy wheels and in car Bluetooth hands free kit, the quality of after service care has been exemplary.
Thank you so much for your help over the past month or so with choosing our car and the right deal for us.
You have made this experience a lot less stress for me. I'm loving the car and I'm sure it will do me very well.