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"I have been using underwoods Colchester for my servicing for some years now. Never have Underwoods let me down! They are well priced, friendly and give a professional honest service. I have recommended Underwoods to friends and family who have brought new and used cars from them, they have also received an a* service. Keep up the good work, a good honest garage is hard to find these days."

"On Thursday 8th December my Yeti came in for a 2 year service. I feel I must write and tell you that I received the best service I have ever encountered. I have owned cars since 1964, have lived in 14 different towns in England and have had various makes and models of cars serviced in all of these towns. 3 weeks ago I came in to book the car in for a service. I spoke to Mr Wayne Gowing, as I did on all subsequent occasions. He noted, on the computer, what I wanted and also a couple of minor points I raised. Mr Gowing was friendly, extremely efficient and left me with a very reassuring feeling that the work would be done to the highest possible standards. This is not the case with some garages who listen but do not hear. At 16.30hrs on Wednesday 7th I parked the Yeti in your forecourt and went inside to book it in at reception. Mr Gowing had all the paperwork ready for me and outside was a courtesy car as promised. A few minutes were spent going over my requirements once again then I was on my way home. Mr Gowing told me the Yeti could possibly be ready by lunch time on the 8th and that he would phone me. It made no difference to me what time it would be ready. However, he did phone to say it would not be ready as early as lunchtime and that he would phone me when everything had been completed. I found it very thoughtful and considerate to be informed even though the timing was of no importance to me on that day. After a phone call I collected the Yeti at 17.15hrs. Mr Gowing gave me a printed schedule of all the work completed and went through every detail with me. Once again every effort was made to make sure I knew what had been done and that I understood and was satisfied. At 17.30hrs I drove home in what felt like a new Yeti. My experience over the years of having cars serviced and repaired have ranged from good to downright appalling. I can say with complete honesty that my experience with your dealership is by far and away the very best I have ever had. Your customer service is absolutely brilliant, Mr Gowing was extremely good at his job and left me with the overall feeling that he actually cared that I received the best possible service. Thank you very much. "

"This is a 100%vote of thanks and confidence in the service provided by your Colchester Skoda depot- and you "Wayne" in particular. My Octavia suffered from an oil leak. The care and attention provided was absolutely faultless and most welcome- and the cost was most reasonable too! I cannot fault the service, courtesy and efficiency provided by Underwoods highly enough. The above may sound gushing and over the top- it isnt , it is fully justified! I spent 50 years providing service to farmers so have some experience! thank you "

"I feel I must write to say how very satisfied I am with the service I have received from your Service Department. Over the last couple of months I have had major problems with my car. I want to express my thanks to Angela and the last technician who worked on my car. Angela has gone out of her way to assist me, and I am most grateful to them both. The technician who worked on my car has done a fantastic job on it. I always felt so confident because Angela always kept me updated about my car, and always rang when she said she would despite her work load. I feel it should be acknowledged, that they are a credit to your Service Department."

"I would like to express my gratitude to your company for helping myself and my family out in an emergency. The day we had started our holiday to the Scottish Borders, the oil indicator light in our Octavia came on. You can imagine how we felt when we could have faced missing out on the first few days of our holiday while the car was being fixed. We were only going away for a week and so we could have missed out on the entire holiday. Fortunately, Simon Wren and the technician was working on his own that day (I think his name was Rob) agreed to take a quick look at the car and it was only the engine oil that needed topping up. I had checked the dipstick but obviously misread it. I should be grateful if you could pass on the thanks of my family and myself to Simon and Rob. They really saved the day for us and I know they were under pressure with just Rob on in your Service Department. Since we bought the Octavia last year we have been very pleased with the car and as you may have gathered, we are also very pleased with the service that we have received from your company. Thanks again. "

"I can`t praise Mark Wheeler of Underwoods Colchester highly enough, from the moment I entered his office to the moment I collected my new van, he has gone above and beyond to ensure that my van was everything I wanted and delivered, fully fitted, on time. Its not often these days that you come across someone who puts 110% into ensuring that they have happy customers. He is a credit not only to himself but also to the company and brand. I can`t thank him enough for getting me the right van at the right price and can whole heartedly recommend him!! Thank yoiu"

"Can I possibly say a sincere "Thank You" for the whole approach of your staff in the way they handled my "problem". Since my work was relocated to Clacton hospital some years ago, I have used the Clacton Branch of Underwoods and have been more than satisfied with the service I have recieved. Paul ( on the front desk) from day one showed his professional approach was second to none. I am never worried if I have a problem with my car, as I can always rely on him to talk it through with me and like this latest incident, just take over and organise, such a weight off my mind. However, so often those behind the scenes tend to be forgotton or taken for granted. With this in mind, I would like to extend my personal thanks to all those employed within the complex. I am always grateful for the excellent support and help I recieve, a verbal thanks, in my mind, is not always sufficient. Yours Mrs E Rose"

"David, I would like to take this opportunity to thank you and Liam for all your help during the purchase of our Peugeot 207SW. We cant speak highly enough of the professionalism shown by Liam and the time and patience he had with us before and during the purchasing process. Although we enjoyed the 206SW we had previously purchased from you, this car meets our current needs. We hope to do business with you again in the future. Many thanks once again."

" May I thank Darryl of Underwoods Clacton for a very pleasant exchange of cars.It could not of been easy taking over at such short notice as he had to. Well done."

"I wanted to write a short letter to thank Mazda Underwoods and more specifically Paul Cox for some truly exceptional service. As background I decided to purchase a black Mazda 2 1.5 Sport for my mum as a present and wanted to take the car back over the Easter break as a surprise. Unfortunately I only spotted the car a week before Easter which left limited time to agree the deal, test drive the car, ensure the car was taxed, MOTd/serviced etc, particularly given that I work in London getting back to Colchester at around 8pm in the evening. The service and standard of preparation on the car was like nothing I have experienced before from the likes of Aston Martin, Porsche, Lotus etc and included:- Paul staying to 9pm at night to allow me to test drive the car. All the paper work was prepared in order to save time and allow a swift hand over on the Good Friday. Regular email updates from Paul on the car preparation Clear guidance on what was needed by when to ensure delivery Paul coming in on his day off (Thursday) in order to ensure the car was taxed and serviced Paul coming again on his day off (Good Friday) to handover on Friday morning. Not sure who valets the car but standard prep on the car was stunning. I drove back to my parents on Good Friday and my mum is delighted, the car will provide many years enjoyable and safe motoring for her. Overall I cannot thank you enough and have sent a copy of the letter to Mazda UK to ensure they are fully aware of the exceptional service your dealership provides its customers,truly rare in this day and age."

"My partner and I recently test drove the new Mazda 5 MPV and then popped into your Peugeot franchise next door to view the Peugeot 5008 MPV. Although we have plumped for a Citroen Grand C4 Picasso MPV (a decision of the heart rather than the head?) we would like to draw to your managements attention the extremely helpful and professional attention we received from Glenn (Mazda) and Terry (Peugeot) which made our experience of your business a pleasurable one and would like you to forward this message to them. "

"Just to say a big thankyou for all your help in getting my car repaired and serviced. It is so good to know that there is someone you can go to when you need help, especially when youve not beeen feeling well. Thanks also to all the other staff who have been so kind and thoughtful. I will keep on recommending Underwoods to one and all ! Many thanks once again."

"From the very first visit to the Chrysler service centre with my Grand Voyager and my conversation with Wayne and Simon I have recieved nothing but first class service and attentions together with the offer of a loan car while mine was repaired. Those guys and your mechanics are cirtainly a credit to your company I will never have any hesitation in reccomending Underwoods of Colchester and will be back when my next service is due Many thanks once again Jeremy"

"I have recently taken delivery of my new Mazda and would like to share the experience with you. The vehicle was delivered on time, Glen Stafford deserves a medal for his patients and determination making sure everything went smoothly. This is my first purchase from you but your staff has made this a hassel free time. I am a serving soldier and about to deploy to Afghanistan, the car is to ensure that my wife and daughter have no problems while I am away. Unfortunately the car developed a problem and was returned to the dealer at 4.30 on a Friday afternoon, the day before I was due to drive to Italy. Once again , your staf were courteous and diagnosed the problem within minutes of mt arrival. The outlook was bleak as it required a part that wasnt on the shelf! After some deliberation I was packed off home with a car and the promise of a phone call later. Around 10.00pm the car was completed and I was able to depart for Italy the next morning and it has not missed a beat since. The point of this letter is not to complain but to thank all of your staff who have been involved thus far. From Glen with his saintly patience, to all the guys who worked late on that Friday to ensure that my holiday was not disrupted in anyway. As you can imagine, going toAfghanistan is a testing experience but I leave in the knowledge that I will not havre to worry about my familys transport needs while I am away and for that I am truly thankful. I have also written a review for Whatcar Magazine which they say they will publish next month which also praises your staff. As for the car: it is phenomenal in every way. It has outperformed in every area, even with the little blip I havre the utmost confidence that it will continue to perform in the years ahead. Everyone who travels in it comments about some aspect and its never negative. Easily the most underrated car I have owned. I hope this will be passed to the management and to the guys also. All your staff are a credit to your organisation and I will happily recommend your services to anyone. "

"I have pleasure in leaving feedback for you in order to express our gratitude relating to our purchase of the Mazda 3TS, the sale of which was undertaken by Glen of your company. Glen demonstrated excellence in his detailed and courteous manner regarding the sale of the Mazda to myself and my wife this week. His professional and attention to detail over this sale was very much appreciated by us. The Mazda 3TS is most impressive, and we look forward to driving this car in the years ahead with pleasure."

"I recently had my Ford Galaxy serviced at Tiptree. The staff are really polite, helpful and I was very pleased with the reasonable price. Thanks"

" Hi Paul, I would just like to write to inform you that I will not be getting a new Mazda car on the Motability scheme. The reason I have made this decision is purely financial. I need a car with cruise control and the Mazda 6 has this and the size of the car that I want is £500 deposit which at the moment I cannot afford. I would like to point out that the service which I have recieved from you and the staff at Underwoods has been the best I have ever recieved in the 12 years that I have been on the Motability scheme. Yours is the fourth garage that I have used over this time and by far has been the best service. My son still has his car with you and hopefully our position will change when we get our next car and we can come back to you. Thank you again for the service you have given us."

"We just wanted to say how we appreciated the kindness and consideration of your staff on Monday & for the work carried out on our Yeti. We remain delighted with the car. & the service from Underwoods, thanks"

"I have bought two Mazda 2 Sport cars within the last year, and would like to bring to your attention the excellent service recieved from the Mazda sales team, particularly Glenn Stafford. This is the frist time I have dealt with Underwoods and it has been a good experience. Glen was especially helpful when my daughter travelled from Norwich to collect her car. I do feel that such service deserves acknowledgement."

"On Friday 30th July 2010 I took delivery of a new Mazda Mx-5 Roadster. May I ask you to note the very professional, attentive and courteous way in which your Sales Executive, Glenn Stafford, dealt with me throughout this purchase. Nothing was too much trouble and he made the whole enterprise a delight. You may be interested to learn that I sought a similar quotation from the competition at Ipswich but the attention there was no way comparable. I am an extremely satisfied customer who has willingly recomended your company to friends and relatives. Thanks for an extremely memorable service."

"On Friday 25th June 2010, I had a yellow warning light appear in the instrument panel of my Astra. I checked the manual and discovered I had a fault with the catalytic converter. I phoned your department to report the fault at 08.10 on the Saturday and was advised to contact the AA. I phoned them at 08.30 and was informed that a patrolman would be with me just after 09.00. He arrived at 09.10 and recognised the fault. He said he would tow the vehicle to your workshop. I phoned your office to say the vehicle was on its way. I next had a call from your department at approximatley 11.45 to say the vehicle was ready for collection. From 08.10 to 11.45, less than four hours on a Saturday morning my vehicle was repaired and ready for me to collect. What wonderfull service, I thank you and your staff profusely."

"We are writing to say what a nice experience it was to have a salesman like Terry to take us through the buying of a car. He was so patient and was happy to spend time with us telling us about the car we had in mind. Its not all about the product its about talking to people and showing interest in them and Terry did it very well indeed. We came away from your showrooms feeling very happy and excited with what we had done, so thank you for having a well trained sales team behind you."

"Thanks to the repair of my Vauxhall Meriva and now I can enjoy driving it. "

"This is a note to say a big thank you for helping me with the wheel of my Astra this morning…You are all stars, and for that I’m very grateful. "

"Im absolutely delighted to say all work on my car has been performed extremely well, with care and attention by your VX220 specialist. "

"Your helpfulness, concern and good humour, turned what should have been a nightmare day into one that I shall remember fondly for a very long time. "

"I have always brought my cars to Underwoods and have always been very happy with the service I get there…Please could you pass on my thanks to all the excellent staff that helped make my journey worry free and I will highly recommend you to everyone I know. "