Customer Contact Consultant - Sudbury

Job Description

Underwoods Motor Group have an exciting opportunity for an enthusiastic individual who is focused on customer service. This is a newly created key role within our Aftersales team at Sudbury in Suffolk, joining a successful independent dealer group representing Vauxhall and Skoda.

Your main role will be to generate Service, MOT and Recall bookings, for both retail and Motability customers. You will work closely with the Service Manager and Marketing Department to optimise the use of company data to maximise revenue and meet KPIs.

Your focus will be to provide a personal, start to finish service for our customers, from initial booking to final Customer Service call.

The role includes;

  • Contacting customers for Service, MOTs and Recalls
  • Pricing and bookings using the companies Dealer Management System
  • Upsell relevant services/products where appropriate
  • Action online booking enquiries
  • Contact all customers for Customer Services survey
  • Associated administration including; direct mail, database management and data cleansing
  • Follow best practice and process
  • Communicate the franchise brand message and promote Underwoods

Previous experience in the Motor Trade essential, Aftersales experience a benefit. Excellent telephone manner, confident attitude and IT literacy required.

The successful applicant must have a positive can-do attitude, be self-motivated and able to work as part of a team. They must take pride in their work, in line with the levels of excellence expected at Underwoods Motor Group.

Part time 30 hours per week (6 hours per day). Working hours to be agreed. Basic salary will include additional commission and profit share opportunities.

Please click apply to upload your CV or send your CV to Jason Hall, Group Marketing Manager, Underwoods Motor Group, Scotts Corner, Ipswich Road, Colchester, Essex, CO4 9HS.

No agencies please.

Ref: CCCS01

Location Sudbury
Closing date 31/03/2018
Working hours 6 hours per day (hours TBC)
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