UNDERWOODS KIA REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Kia experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Kia" on Google and Facebook or find our dealership addresses here to send by post.


2019


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Great service, likes a bit of banter, would definitely recommend

Ms Leith (July 19) - Recommends

excellent service from Paul Salmon. made the whole service smooth and easy. would definitely recommend KIA Colchester.

Mr Spiers (July 19) - Recommends


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Friendly staff, assisted us quickly.

★★★★

Ms Toh (July 19) - 4/5​

Recently brought new car on Personal contract hire through underwoods Kia Paul Salmon in sales was brilliant very helpful and couldn’t ask for a more professional service will definitely use again in the future.

Mr Ashwell (June 19) - Recommends


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I recently purchased a used Kia Sportage from Underwoods, Colchester and have to confess the entire procedure was made very easy, from start to finish. My Wife and I where dealt with by an outstanding, polite and very professional sales advisor by the name of Paul J. Salmon, we had a great deal of confidence in Paul and he didn't disappoint. We would have no problem in recommending underwoods Kia to our family and friends, I look forward to returning for services and mot's for many years to come.

Mr Young (May 19) - Email

This a review from a mrs whose partner is absolutely ecstatic! After a pretty bad sales experience at another Kia dealer, Underwoods Kia has restored our faith in Kia.

From the very minute we first made contact with Kia Paul could not have been more helpful, booking us in for a viewing straight away. After a 100 mile journey in the rain to view the car, Jamie couldn’t have made the process any easier if he tried and we had signed on the dotted line within 15 minutes of arriving at the garage. No pressure selling, no lies just genuine conversation with my other half who knew the proceed GT inside out! Coming back to pick the car up today couldn’t have been easier. We were supposed to see Paul but he was tied up so Jamie dealt with us quickly and efficiently, thank god cause I couldn’t put up with my over excited partner anymore! He was helpful in showing us the running of the car and made sure everything was perfect before we left.

I just want to say thank you to underwoods Kia for making the whole process a breeze!

Ms Pacey (June 19) - Recommends


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I cannot recommend this dealer enough they are in my opinion brilliant in every respect. I have never bought anything from them until last month when I purchased a KIA Sportage. The whole experience from the initial visit up to the day I drove the vehicle away has been a pleasure. The sales staff and service staff I have dealt with could not have been any better and based on my experiences I have no hesitation in recommending them to any prospective purchasers. Thank you once again to everyone at Underwoods.

★★★★★

Mr Mason (May 19) - 5/5

Hi thank you for the e mail car is amazing from buying to driving away customer service was fantastic everything was explained in detail.

Ms Baker (May 19) - Email


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Bought a Kia Nero 2 Hybrid and picked up April 4th. Paul was the very friendly and Efficient salesperson. Having had the car a month now we are very pleased with it and Has plenty of gadgets for a basic model. We are just keeping our fingers crossed that Underwoods keep a dealership in Colchester

Ms Emanuel (May 19) - Recommends

Friendly staff and very helpful

★★★★★

Ms Grubb (May 19) 5/5


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Ian was very helpful indeed with the purchase of a new Picanto car as a surprise present for my partner. This meant various paperwork had to wait until the last moment to be processed causing more work for Ian. All went well and the new car has been an excellent choice.

★★★★★

PMA (April 19) 5/5

Excellent salesmen, Jamie and Paul communicated clearly and in a timely fashion. I had confidence in them and found them easy to deal with. My new Kia Picanto was ready for collection when they said it would be. I was introduced to the friendly Kia team at the dealership when I collected it. Everything was explained clearly and I am extremely happy with my new car. Thank you.

Ms Marshall (April 19) - Recommends


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Paul Salmon gave excellent service, was very friendly and helpful and we would recommend Underwoods. 

Ms Gilsenan (April 19) - Recommends

I had a great experience getting a new vehicle at Underwoods. The salesman Paul Salmon was just great. Plenty of banter. He dealt efficiently with all the various forms (on computer). He ensured I understood everything he had to do, then walked me to my car. Then called me later to make sure I was happy with my car.

Mr Richards (April 19) - Recommends


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Very pleasant staff spotless waiting area and hot drinks lovely

★★★★★

Ms Brophey (March 19) 5/5

Jamie Tyler understands how to make a customer feel anything is possible. I am glad to be his first customer from over 500 miles too :-) We had a great experience with the purchase and the extra time and effort Jamie put into making sure we got all we needed, from our trip to the branch, was outstanding. The other members of the team in the branch were so warm, friendly and always willing to help with any queries prior to the sales and even after. Overall, a great team to deal with and we look forward to future opportunities to come back.

★★★★★

Ms Balogun-Wilson (April 19) - 5/5


It's the 2nd time using Underwood's kia and have never encountered any problems with them. Dealing with Paul Salmon sales was an absolute pleasure. Should be more sales people like him in the world,make the whole experience so much easier. Totally rate this man. Brilliant.

Mr Horne (March 19) - Recommends

Just bought a Kia. Great personal service from start to finish.

★★★★★

Ms Wright (March 19) - 5/5


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​Love my new Picanto 3 Automatic especially the cruise control, makes for very comfortable long distance driving. Also love the navigation system and large easy to read dashboard screen. Feel very lucky to have this car, many thanks to the sales team Paul and Jamie. Hillard

★★★★★

Mr Zylstra (March 19) - 5/5​

Paul Salmon, sales advisor at Colchester underwoods was fantastic all through the purchase of my new Kia car. he explained everything in fine detail I would definitely recommend him friendly approachable makes you feel welcome would give him 5 stars hundred out of a hundred thank you Paul for your help kind regards.

Yours Sincerely, Gary Wheeler

Mr Wheeler (March 19) - Recommends


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Purchased a Kia Sportage one week ago and we are very happy with it. We would like to thank Paul Salmon who made it possible for us to take delivery of the car in time for a trip we'd planned. He was professional, friendly and called us this week to check that all was well with us and the car and that if we had any questions to just call him anytime. A very good experience. Highly recommended.

Ms Diebelius (March 19) - Recommends

The service was great

★★★★★

Ms Bowles (March 19) - 5/5​


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I have never given a company 5* before but, I am a big fan of always giving a good review where deserved... I dealt with Ian from Kia for the purchase of my Sportage and his service before and AFTER, was absolutely fantastic!!! He isn’t your average pushy salesman, he was very informative, honest and relaxed. I felt very comfortable talking to Ian and didn’t feel rushed into making a decision- which believe me, is very hard when you’re 7 months pregnant and don’t want to sell your beloved car anyway! His patience with me was second-to-none and I am so pleased I had the pleasure of dealing with him directly, from start to finish. Even after the sale of the car Ian followed up with me to make sure I was happy and followed through on his promises. Kia is easily the best dealership I have been too in Colchester and surrounding areas- I went to a few when looking for a new car and Ian’s customer service sold it for me. Not to mention I am very pleased with my new car and even ended up going for white, despite saying for weeks I didn’t want a white car! I would highly recommend Kia, obviously in particular Ian if you’re looking for a new car. He likes a cherry Pepsi Max too so if you take him a one he might do you an extra good deal...thanks once again Ian! I appreciate everything you done for me :)

★★★★★

Ms Green (March 19) - 5/5

I would just like to say a massive thank you to Underwoods Kia and in particular Steve who was a great salesman from start to finish! I was undecided as to what spec car I wanted and Steve was very accommodating, no pressure and after three visits I finally decided on the car I wanted! Highly recommend and definitely worth visiting Underwoods if you are thinking of purchasing a new car!

Ms Young (February 19) - Recommends


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Amazing, Paul sales advisor was excellent, very good customer service. asked for manual, petrol car with a sat nav, but offered me a top of the range car with excellant spec for a very good price. My needs for wanting a very good car was far beyond what I went in looking for. could not fault the good customer service. Excellant car to drive and even after 3 weeks still cant believe I got a good deal. Thank you

Ms Jega (February 19) - Recommends

Very impressed with the service we received from Ian Charlesworth, nothing was to much trouble for him, Would recommend to everyone, Terry and jean Madden.

Ms Madden (February 19) - Recommends


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Highly recommend! Fab customer service Ian helped us out loads. Keep us in the loop the whole time even though he was poorly with a cold he was still happy helpful and a delight to deal with.

Love me new car! Thanks for your help Ian!

Ms Stanton-Brayfield (February 19) - Recommends

First class customer service many thanks Ian

★★★★★

Ms Wheeler (February 19) - 5/5​


Always had great service here from the welcome and help received from reception to being kept informed on what's happening from the engineers....

★★★★★

Mr B (January 19) - 5/5

Fantastic service from Ian. We are over the moon with our new car. We are officially converted from Land Rover to Kia!!!!

Ms Nurse (January 19) - Recommends


2018


Excellent service at all times.

★★★★★

Mr Baddeley (December 18) - 5/5


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Fantastic service from Kia as always on purchasing my new car. Jamie couldn't have been any more helpful and made me feel very at ease...no hard or pushy sell which makes a nice change! He spent a long time running through the new car with me and has called since to make sure all is well and I'm happy.

Ms Hazelton (December 18) - Recommends

We have just bought our second new car from Underwoods Kia Colchester and we were very happy with all the help and information given to us from Ian Charlesworth. Team always prompt and polite, see you next year for our first service.

Ms Armes (November 18) - Recommends


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Picked up our new Kia from Steve today, brilliant service, kept us informed all the way through, helpful and very polite. I would recommend anyone looking for a Kia to go and see Steve, you won't be dissapointed.

Mr Wade (November 18) - Recommends

Collected my ex demo Rio on Thursday. Many thanks to Paul Salmon for all his help.Paul was very professional and it was a pleasant experience talking to him. Unlike certain other dealers there was no pressure to buy anything beyond my requirements.

Mr Glegg (November 18) - Recommends


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We recently brought a Picanto as a little run around for our growing family and we were really well looked after by Paul and Jamie. Having shopped around various car dealerships, we were swayed but their honesty and excellent customer service. The guys did everything they could to make sure we made an informed choice, went above and beyond to offer us the best deal they could and did not pressure us or pest us. I would definitely recommend Underwoods Kia - easily one of the best dealerships I have ever done businesses with. Thanks for everything! Erkan & Lacey

Ms Swann (November 18) - Recommends

Hi Jamie and Paul,

Just a quick update re the purchase of my Kia Stonic: I have had the car for 6 weeks now and am delighted with it.

The Reception staff were always pleasant and provided me with ample tea during my visits to Kia Underwoods Colchester.

Paul Salmon was excellent from the day i took a test drive to the completion handover of my vehicle. He was never pushy, answered my questions and always gave me relevant information regarding my purchase. I was kept updated of the situation at all times and he made the purchase process very smooth indeed.

Mr Martin (November 18) - Letter


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Excellent staff, not pushy and gave excellent information

★★★★★

Mr Moss (November 18) - 5/5

Picked up our new Picanto yesterday. The service provided by Ian was excellent. He made the whole process extremely easy and the information he provided was clear and helpful.

Ms Emerton (November 18) - Facebook Post


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Picked up my beautiful Sportage yesterday!!
Thank you Ian for going above and beyond to help us in the process.
Highly recommend Underwoods Kia.

Ms Barton (October 18) - Recommends

Amazing customer service from them. Nice selection of cars. It's where I got my new car.

★★★★★

Mr Stevens (November 18) - 5/5


I was Ians first customer on his first day he was really professional but very amenable. The run through of all the products was excellent. I'm not very good with technology but he was great 10/10

Ms Coleman (October 18) - Recommends

They have a very good selection of Kia cars in there showroom and within there compound.

★★★★★

Mr Evans (October 18) - 5/5


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I have now been dealing with Underwoods Kia since they took the franchise. Before that it was Lookers who behaved as if they didnt really want the franchise and couldnt care if you used them or not ( they even managed to damage my car in the valeting area and had to have it repaired). Prior to that I used Westdrive Kia who are supposedly the most successful dealers in GB. I would not use them again if they were the last Kia agents left. The sales staff when we bought our second Kia were downright dishonest. Underwoods have always been polite and helpful. Our latest Kia was bought through Paul who was the epitamy of what a good salesman should be. We bought because we felt confident that we were being treated in an honest and forthright manner. Please Underwoods dont lose the Kia franchise!!!!!

★★★★★

Mr Harvey (October 18) - 5/5

I would really like to thank Ian Charlesworth for helping me chose my new Kia, the service and whole process was simple and stress free.

Ms Potter (October 18) - Recommends


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Took delivery of our blue flame Sportage edition 25 this week. Cannot speak highly enough of the service received especially from Paul Salmon, nothing was too much trouble.

Mr Tracey (September 18) - Recommends

Very polite and helpful service reception staff

★★★★★

Mr Davison (September 18) - 5/5


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The after sales care is excellent. Apart from being very pleased with my Kia whenever I have a problem nothing is too much trouble for David the Kia engineer who is the epitome of great customer service. He is always very helpful.

★★★★★

Pat746 (September 18) - 5/5

I am writing this on behalf of my parents who have told me that they are very happy with the service they received from Underwoods in Colchester. They collected their new Kia car this morning and they're more than happy with the feel of the car, the colour, the interior, everything. I must also mention the sales persons name Paul Salmon who was very helpful to my parents. Thank you.

★★★★★

Ms Browne (September 18) - 5/5


Brilliant- just purchased New Rio and service provided by Paul Salmon in sales was exemplary.

★★★★★

Mr Boston (August 18) - 5/5

Many thanks to Paul Salmon for helping me with my new mobility car,explained everything perfectly.

★★★★★

Ms Clark (August 18) - 5/5


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We’ve had our new Sportage’ a few weeks and can’t fault it. Delighted with the purchase.

The process was effortless and Paul was brilliant throughout. At no point did either me or my wife feel pressured to buy. Everything was geared to what was correct for us.

Huge thanks to Paul for guiding us.

★★★★★

Mr Curwin (July 18) - 5/5

As new customers to Kia we have just purchased a Kia Stonic. We were guided through the process by Paul Salmon and Jamie Tyler, the professionalism of both gentleman was excellent. They made the process easy by explaining everything in great detail. They made us feel welcome and comfortable and are a credit to your organisation. We love our new purchase and thank you.

★★★★★

Mr & Mrs Cullum (June 18) - 5/5


Good service great staff especially Paul Salmon sales team

★★★★★

Mr Kerslake (June 18) - 5/5

Polite, helpfull, courteous and value for money. Ask for Paul Salmon in sales.

★★★★

Mr Hopkins (May 18) - 4/5


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Very friendly staff at underwoods Kia, everyone was welcoming and very accommodating. The showroom was clean and bright, very welcoming and a great range of vehicles on show.

★★★★★

Mr Howard (May 18) - 5/5

Excellent service from the guys at Underwoods, nice showroom and very attentive staff. A pleasant experience buying my new Optima Estate.

★★★★★

Mr Smith (May 18) - 5/5


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Nice modern clean showroom and friendly knowledgeable staff whom will look after you and your needs be sales or service

Mr Clarke (May 18)​

first time I went to kia in Colchester I was not sure then we met great sales person he name is paul, j salmon he is 100% great sale advisor he did not force us in any way he was so helpful and he let us take a wheelchair to the showroom so we can make sure it fit in the boot ok .he look after us and my mother in law so much I will be going back to kia again if I do get a other car once again paul thank you so much for what you have done for us

★★★★★

Ms Emmins (May 18) - 5/5


I have never purchased a car by myself before. I called at Underwoods to view a car seen on the website and was helped by Steve Everett who listened to my requirements and allowed me a test drive. His patience and friendly manner were very welcome. I collected my new car today and said a sad farewell to my old car. The journey home was great and my experience of Underwoods and this excellent sales man will ensure my return when service etc is necessary. Many thanks for your understanding and sense of humour!

★★★★★

Ms Lewis (May 18) - 5/5

Showroom cramped and parking practically nonexistent.

Mr Goodey (May 18)​


Trust Sarah at Kia Colchester first Class place to buy your next car

★★★★

Mr Beach (May 18) - 4/5

Nothing but praise for the service and attention we received whilst purchasing our new Picanto. Paul was excellent, no question or strange request was a trouble to him. Thank you all for a pleasant experience. Oh!! and the endless supply of coffee, tea and chocolate was pretty acceptable too.

★★★★★

Mr McKay (April 18) - 5/5


Picked up our kia Ceed yesterday and couldnt be happier. Our salesperson Steve was very friendly and helpful.

★★★★★

Ms Carter (April 18)​ - 5/5

Got my Sportage 2 . Great service. Would recommend. Well done Paul.

Mr Jeans (April 18)​


2017


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Love this company paul was very helpful would recommend them to others

★★★★★

Ms Baker (December 17) - 5/5

Recently picked up a Kia Venga excellent car for access and egress for us older generation. Jamie the salesman was excellent nothing was to much trouble for him.The car itself is excellent like the satnav,Bluetooth phone radio all easy to use. Automatic gearbox very good cannot at present say anything bad about this car. My first Kia and will not be my last.

★★★★★

Mr Taylor (November 17)​ - 5/5


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Picked up my brand new Kia Picanto GT line S today. Couldn’t fault everyone down there at Underwoods!!! Poor Steve Everett had to hand out 4 hot chocolates, a tea and a coffee for all my troops when picking her up this morning!!!

Thanks again. Couldn’t recommend them enough!!

★★★★★

Ms Barton (November 17) - 5/5

I wanted to buy my mother a car as a surprise and Jamie Badnall worked with me while I was abroad to ensure that every last detail was organized brilliantly and the whole process worked seamlessly. He is an asset to the garage and his team and I would have no hesitation in recommending Jamie or the Kia range!! Thanks again!!!

★★★★★

Ms Forbes (July 17)​ - 5/5


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I expected much better service than I received from a 'main' dealer & wouldn't recommend servicing or repairs if your Kia is under warranty. 4 week wait for a repair & a promise of a loan car which didn't materialize. Left very disappointed.

Wayne Byford (May 17)​ - 1/5

Me and wife was made very welcome from when we when in to leaving a young man was a gentleman he showed us around all the cars and explained prices and gadgets even got to sit in them we got a kia car and love it but when we update are next car we are going eco electric and petrol they have a bigger boot to put wheelchair in its really nice. We were given a lovely hot drink as well I'd recommend everyone to go and have a look they might see there dream car there as we did.

★★★★★

Mr Jones (February 17) - 5/5


2016


Had my Kia Venga MOT'd. Jane in service reception was fantastic. Made me feel welcome. Made me a cup of hot chocolate. Fully explained the paperwork. I generally found the whole experience very pleasant. Highly recommended.

Mr Bradshaw (December 16)

Wow what a service. I can't thank Robert and Paul enough. They were both very helpful and we were certainly not pressurised to make any decisions there and then. Would definitely recommend Kia at Colchester to friends, family and facebookers.

Ms Park (June 16)


Rob and Jamie looked after me from the day of sale till I collected. Nothing was too much bother and the coffee was spot on . Lovely lads .

Mr Hamilton (March 16)


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