UNDERWOODS KIA REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Kia experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Kia" on Google and Facebook or find our dealership addresses here to send by post.


2018


They have a very good selection of Kia cars in there showroom and within there compound.

★★★★★

Mr Evans (October 18) - 5/5


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I have now been dealing with Underwoods Kia since they took the franchise. Before that it was Lookers who behaved as if they didnt really want the franchise and couldnt care if you used them or not ( they even managed to damage my car in the valeting area and had to have it repaired). Prior to that I used Westdrive Kia who are supposedly the most successful dealers in GB. I would not use them again if they were the last Kia agents left. The sales staff when we bought our second Kia were downright dishonest. Underwoods have always been polite and helpful. Our latest Kia was bought through Paul who was the epitamy of what a good salesman should be. We bought because we felt confident that we were being treated in an honest and forthright manner. Please Underwoods dont lose the Kia franchise!!!!!

★★★★★

Mr Harvey (October 18) - 5/5

I would really like to thank Ian Charlesworth for helping me chose my new Kia, the service and whole process was simple and stress free.

Ms Potter (October 18) - Recommends


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Took delivery of our blue flame Sportage edition 25 this week. Cannot speak highly enough of the service received especially from Paul Salmon, nothing was too much trouble.

Mr Tracey (September 18) - Recommends

Very polite and helpful service reception staff

★★★★★

Mr Davison (September 18) - 5/5


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The after sales care is excellent. Apart from being very pleased with my Kia whenever I have a problem nothing is too much trouble for David the Kia engineer who is the epitome of great customer service. He is always very helpful.

★★★★★

Pat746 (September 18) - 5/5

I am writing this on behalf of my parents who have told me that they are very happy with the service they received from Underwoods in Colchester. They collected their new Kia car this morning and they're more than happy with the feel of the car, the colour, the interior, everything. I must also mention the sales persons name Paul Salmon who was very helpful to my parents. Thank you.

★★★★★

Ms Browne (September 18) - 5/5


Brilliant- just purchased New Rio and service provided by Paul Salmon in sales was exemplary.

★★★★★

Mr Boston (August 18) - 5/5

Many thanks to Paul Salmon for helping me with my new mobility car,explained everything perfectly.

★★★★★

Ms Clark (August 18) - 5/5


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We’ve had our new Sportage’ a few weeks and can’t fault it. Delighted with the purchase.

The process was effortless and Paul was brilliant throughout. At no point did either me or my wife feel pressured to buy. Everything was geared to what was correct for us.

Huge thanks to Paul for guiding us.

★★★★★

Mr Curwin (July 18) - 5/5

As new customers to Kia we have just purchased a Kia Stonic. We were guided through the process by Paul Salmon and Jamie Tyler, the professionalism of both gentleman was excellent. They made the process easy by explaining everything in great detail. They made us feel welcome and comfortable and are a credit to your organisation. We love our new purchase and thank you.

★★★★★

Mr & Mrs Cullum (June 18) - 5/5


Good service great staff especially Paul Salmon sales team

★★★★★

Mr Kerslake (June 18) - 5/5

Polite, helpfull, courteous and value for money. Ask for Paul Salmon in sales.

★★★★

Mr Hopkins (May 18) - 4/5


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Very friendly staff at underwoods Kia, everyone was welcoming and very accommodating. The showroom was clean and bright, very welcoming and a great range of vehicles on show.

★★★★★

Mr Howard (May 18) - 5/5

Excellent service from the guys at Underwoods, nice showroom and very attentive staff. A pleasant experience buying my new Optima Estate.

★★★★★

Mr Smith (May 18) - 5/5


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Nice modern clean showroom and friendly knowledgeable staff whom will look after you and your needs be sales or service

Mr Clarke (May 18)​

first time I went to kia in Colchester I was not sure then we met great sales person he name is paul, j salmon he is 100% great sale advisor he did not force us in any way he was so helpful and he let us take a wheelchair to the showroom so we can make sure it fit in the boot ok .he look after us and my mother in law so much I will be going back to kia again if I do get a other car once again paul thank you so much for what you have done for us

★★★★★

Ms Emmins (May 18) - 5/5


I have never purchased a car by myself before. I called at Underwoods to view a car seen on the website and was helped by Steve Everett who listened to my requirements and allowed me a test drive. His patience and friendly manner were very welcome. I collected my new car today and said a sad farewell to my old car. The journey home was great and my experience of Underwoods and this excellent sales man will ensure my return when service etc is necessary. Many thanks for your understanding and sense of humour!

★★★★★

Ms Lewis (May 18) - 5/5

Showroom cramped and parking practically nonexistent.

Mr Goodey (May 18)​


Trust Sarah at Kia Colchester first Class place to buy your next car

★★★★

Mr Beach (May 18) - 4/5

Nothing but praise for the service and attention we received whilst purchasing our new Picanto. Paul was excellent, no question or strange request was a trouble to him. Thank you all for a pleasant experience. Oh!! and the endless supply of coffee, tea and chocolate was pretty acceptable too.

★★★★★

Mr McKay (April 18) - 5/5


Picked up our kia Ceed yesterday and couldnt be happier. Our salesperson Steve was very friendly and helpful.

★★★★★

Ms Carter (April 18)​ - 5/5

Got my Sportage 2 . Great service. Would recommend. Well done Paul.

Mr Jeans (April 18)​


2017


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Love this company paul was very helpful would recommend them to others

★★★★★

Ms Baker (December 17) - 5/5

Recently picked up a Kia Venga excellent car for access and egress for us older generation. Jamie the salesman was excellent nothing was to much trouble for him.The car itself is excellent like the satnav,Bluetooth phone radio all easy to use. Automatic gearbox very good cannot at present say anything bad about this car. My first Kia and will not be my last.

★★★★★

Mr Taylor (November 17)​ - 5/5


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Picked up my brand new Kia Picanto GT line S today. Couldn’t fault everyone down there at Underwoods!!! Poor Steve Everett had to hand out 4 hot chocolates, a tea and a coffee for all my troops when picking her up this morning!!!

Thanks again. Couldn’t recommend them enough!!

★★★★★

Ms Barton (November 17) - 5/5

I wanted to buy my mother a car as a surprise and Jamie Badnall worked with me while I was abroad to ensure that every last detail was organized brilliantly and the whole process worked seamlessly. He is an asset to the garage and his team and I would have no hesitation in recommending Jamie or the Kia range!! Thanks again!!!

★★★★★

Ms Forbes (July 17)​ - 5/5


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I expected much better service than I received from a 'main' dealer & wouldn't recommend servicing or repairs if your Kia is under warranty. 4 week wait for a repair & a promise of a loan car which didn't materialize. Left very disappointed.

Wayne Byford (May 17)​ - 1/5

Me and wife was made very welcome from when we when in to leaving a young man was a gentleman he showed us around all the cars and explained prices and gadgets even got to sit in them we got a kia car and love it but when we update are next car we are going eco electric and petrol they have a bigger boot to put wheelchair in its really nice. We were given a lovely hot drink as well I'd recommend everyone to go and have a look they might see there dream car there as we did.

★★★★★

Mr Jones (February 17) - 5/5


2016


Had my Kia Venga MOT'd. Jane in service reception was fantastic. Made me feel welcome. Made me a cup of hot chocolate. Fully explained the paperwork. I generally found the whole experience very pleasant. Highly recommended.

Mr Bradshaw (December 16)

Wow what a service. I can't thank Robert and Paul enough. They were both very helpful and we were certainly not pressurised to make any decisions there and then. Would definitely recommend Kia at Colchester to friends, family and facebookers.

Ms Park (June 16)


Rob and Jamie looked after me from the day of sale till I collected. Nothing was too much bother and the coffee was spot on . Lovely lads .

Mr Hamilton (March 16)


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