The Underwoods Service Plan has been specifically designed to bring 'worry free' motoring to our customers. Just tell us the last time you had your vehicle serviced, your estimated annual mileage along with the length of time you would like the plan to run for and from as little as £18.95 per month, you will no longer have any scheduled servicing bills to pay. Also you be can reassured that our plan is 'inflation proof' and will not increase in price over the agreed period.
NEW OR USED CARS?
The plan is available for all Mazda makes and models, new or used, whether you have purchased your vehicle from Underwoods or elsewhere.
WAYS TO PAY
Depending on what suits you best, we can organise a monthly direct debit to spread the cost just like any other essential services and products. Alternatively, you may favour paying the amount in full up front.
WHAT DOES IT COVER?
The Underwoods Service Plan covers all routine maintenance as described in the vehicle's handbook, with the peace of mind that your car is being looked after by trained technicians, using only Mazda genuine parts. Not to mention the benefits of joining as follows;.
To get a tailor made service plan quote from Underwoods Mazda, call us on 01206 844423.
2. I bought my vehicle some time ago. Can I still buy a Service Plan?
Yes. You can set up a service plan at any time, regardless of when or how you bought your vehicle.
3. My service is due in two months. Can I set up a Service Plan?
Yes, you can set up a plan at any time of the year. When creating your quote, you may see your first few payments are for a higher amount. This just ensures your plan has enough funds to cover your next service.
4. I’ve set up a Service Plan. How do I keep up with servicing?
The Service Plan ensures the cost element is taken care of. You’ll need to arrange your service with Underwoods when it’s due.
5. Where can I take my vehicle to be serviced?
Underwoods have service centres in Colchester, Essex and Sudbury, Suffolk.
6. How do I arrange a service under my Service Plan?
You can book online or contact Underwoods on (Colchester) 01206 844423, letting them know you have a Service Plan. When you’re at Underwoods, please show them a copy of your welcome letter or email. They’ll complete the scheduled service and claim the funds directly from us.
7. What happens if my annual mileage increases over the estimate I gave when creating my plan?
Your next scheduled service may now be sooner than originally anticipated and may mean your plan doesn’t contain sufficient funds to cover the next service. If your mileage does increase, our plan administrators, EMaC, will be able to advise you and take a top-up payment directly if necessary
8. How do I pay for my Service Plan?
You can pay by Direct Debit each month. When you create your bespoke quote, you’ll be shown the monthly amounts and duration of the Direct Debit.
9. My online quote shows the first payment is higher than the ongoing payments. Why?
This is because your next service is due within 11 months or less. It ensures there are sufficient funds in your plan to cover that service.
10. Can I change the monthly Direct Debit payment date?
Yes, please contact our Service Plan administrators, EMaC, who can update the Direct Debit payment date on your behalf.
11. What happens if I miss a Direct Debit payment?
Our Service Plan administrators, EMaC, will contact you to understand why it was missed and help you to set this back up. It may mean you pay a slightly higher monthly amount because you will be paying over a shorter period of time, but the total plan cost won’t change.
12. Can I cancel my Underwoods Service Plan?
Yes, you can cancel your plan at any time by contacting our Service Plan administrators, EMaC. You’ll receive a refund excluding any services you’ve claimed for and any applicable management fees. Any refund will be paid into the account originally used to pay for the Service Plan.
13. What happens to my Service Plan if I sell my Vehicle?
If you sell your vehicle, you have three options with your Service Plan: