Since winning a second consecutive Motability Dealer Award from the mobility charity, you would think the Underwoods Vauxhall team at Clacton would be satisfied. However for an unprecedented third quarter, the Clacton team have yet again received the award for outstanding customer service.
As if further reinforcement was needed, this again proves as testament that all Motability customers in Clacton, Tendring and surrounding areas are without doubt receiving the best customer service from their local Vauxhall dealer. This prestigious accolade is part of a programme of awards to reward local Motability dealerships that provide outstanding customer service in their area.
Celebrating this third Motability Dealer Award, Gerry Wiggins Underwoods Motor Group said: “I could pretend to be surprised, but our team at Clacton continue to impress both myself and their customers will their dedication and willing to go that extra mile to ensure total customer satisfaction”.
Gerry continued: “It is from this superior team effort and our ongoing commitment to the Clacton and Tendring area that we are close to completing a total refurbishment of our Clacton Vauxhall dealership. Not only can the dealership now offer a more spacious and stylish view of the Vauxhall range, but our customers comfort and entertainment have been significantly improved with the inclusion of a new waiting lounge including a large flat screen television and a new hot refreshment system, which produce quite an astonishingly good cup of coffee, hot chocolate and tea, all provided with our compliments to our loyal customers”.
The Dealer Awards programme is designed to ensure all Motability customers receive exemplary customer service across the dealer network. The awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their Motability performance.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“As the ‘shop-front’ of the Motability Scheme and in many cases, the first contact point for our customers, the focus of these awards is to thank our dealer partners for providing an ongoing positive customer service experience. Our customers continually rate the service they receive at the dealership highly but there’s always room for improvement and opportunities to learn from those who are doing it really well, like Underwoods. Many congratulations to them on their award win”.
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement can exchange the weekly payment to lease a new car through Motability. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
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