UNDERWOODS VAUXHALL REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Vauxhall experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Vauxhall" on Google and Facebook or find our dealership addresses here to send by post.


2019


Friendly staff - Tom helped me find a car I needed, very helpful and kept me informed - many thanks

Mr Baker (April 19) Clacton Branch - Recommends


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Great experience and service all round. Was greeted by Joe upon arrival and he helped me every step of the way to get my car sorted. Very helpful and would highly recommend! Thanks Joe! Really appreciate all your help and I love my new car!

Mr Brooker (April 19) Sudbury Branch - Recommends

We have always been very happy with all the services offered so much so we purchased a new car after the final service on our old corsa and again took out the service plan . This time we bought the corsa gsi

Mr Crook (April 19) Colchester Branch - Recommends


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Just wanted to say how impressed we are with the great service we received from Liam Wilson and the team at Clacton Underwoods, and our new Mokka. We will most certainly be going back to see Liam for our next car. Hazel & Kevin Skilling.

★★★★★

Mr Skilling (April 19) Clacton Branch - 5/5

Great experience buying our new car, especially from Glyn, very friendly professional sales person, Thank you all the Underwoods team, very happy.

★★★★★

Mr Young (April 19) Clacton Branch - 5/5​​


Very nice and friendly staff,excellent after sale service, a couple of little jobs needed to be fixed on the car, they were done while I waited .would definitely use this garage again (and I live in Enfield).

★★★★

Mr Edge (April 19) Tiptree Branch - 4/5​​

Actually the Skoda bit, brilliant

★★★★★

Mr King (April 19) Sudbury Branch - 5/5​


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I had to buy a new car and visited Underwoods at Clacton. Had a fantastic service from Liam who was very knowledgeable and helpful. I picked up my new car within a week of looking. Great service! Thank you!

Ms Bareham (April 19) Clacton Branch - Recommends

I found the staff to be very friendly especially tom Gemmell.He was so helpful explaining every thing I felt so at ease I am so happy with the service and my purchase.I can say I would recommend Underwood's Vauxhall Clacton to all off my friends I am ecstatic I carnt say enough good things about my experience and trust me I am a very difficult person to please thank you

★★★★★

Mr Barella (April 19) Clacton Branch - 5/5​


Really happy love my car ! I needed a car quick and underwood’s were the best to help me out quickly and sufficiently buy the car I needed

★★★★★

Ms Gaxha (April 19) Clacton Branch - 5/5​

Very professional and competent service.

Mr Galaway (April 19) Colchester Branch - 5/5


have bought 2 cars with salesman Liam who was so helpful and brilliant and we are so happy with our new family Vauxhall meriva!

Ms Siddall Mac Cearain (April 19) Clacton Branch - Recommends

Fantastic service. Even learnt about the petrol cap!! Thank you.

Ms Boulton (April 19) Tiptree Branch - Recommends


Super customer service. Very happy with my 19 reg Mokka

Mr Goldsmith (April 19) Colchester Branch - Recommends

The customer service was excellent, the right amount of friendliness and professionalism. The car was in pristine condition and had been valeted to the standards of a new car. I have been impressed with the information about service and insurances, since buying the car and would recommend car buyers to visit the Colchester branch.

Ms Aylett (April 19) Colchester Branch - Recommends


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Very polite and knowledgeable

★★★★★

Mr Rhind (April 19) Clacton Branch - 5/5​

Picked up my new Vauxhall Mokka X on 1st of March 2019. Many thanks to Darryl, Liam and staff at Underwoods Clacton.

★★★★★

Mr Cottee (April 19) Clacton Branch - 5/5


Took delivery of a New Mokka X turbo two weeks ago from Underwoods at Tiptree. A very nice experience from start to finish, Andrew the salesman had a friendly but efficient approach and made sure we were fully informed about all our options. The Car was ready and waiting for us on the agreed delivery date. Everything about this buying experience has been up to our expectations and we would definitely use again when/if we are ready to buy another new car.

★★★★★

Mr Pearson (April 19) Tiptree Branch - 5/5

Excellent service, ordered new corsa Griffin handover on time, everything explained clearly. As usual cannot fault any of the staff ,always helpful and friendly.

★★★★★

Mr Mychajluk (April 19) Sudbury Branch - 5/5


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Dear Debby,

We would like to thank you for all of the help and advice you have given us over the years in regards to our motability vehicles. We are currently waiting for our 6th Vauxhall on the scheme.

We have also been so impressed with the service provided we haven't looked elsewhere.

We would like to thank you for all your hard work & patience.

Yours Faithully,

Jo & Les Richardson (April 19) Colchester Branch - Letter

Very helpfull exlplained everything full very good.

Mr Short (April 19) Clacton Branch - Recommends


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Very happy with the service. Andrew was 100% as usual. Thankyou for everything.

Ms Green (April 19) Tiptree Branch​ - Recommends

Bought from Tom, easy going and covered everything for us! Love the new car!

Mr Ray (April 19) Clacton Branch - Recommends


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Hi my name is Mr Cooke and I had my vauxhall service last week , The service I received was the best i have had from any garage. So good I book a 2year service plan. Big thank you to all of you. See you soon

Mr Cooke (April 19) Colchester Branch - Recommends

Dear Mr Shippey

I am writing this brief e-mail to express my satisfaction with a recent purchase of a used vehicle made from your used stock. My wife and I were looked after on this occasion by Ashley Ager. The service we received from the start was exemplary. Ashely was polite, friendly and very professional. He gave us all the information and assistance we required without at all being pushy. As a result my wife drove away in a beautiful Astra she is extremely pleased with.

We would like to thank Ashley for his first-class service.

Yours sincerely

Mr Aylett (April 19) Colchester Branch


Big thanks to dave he is very helpfull 10/10 x

Mr Frendo (April 19) Sudbury Branch - Recommends

Great dealership with friendly helpful staff

★★★★★

Mr Cook (March 19) Colchester Branch 5/5



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Hi Gerry,

I understand that you are the CEO/MD/Owner of Underwoods. I recently had my Mazda MX-5 serviced and given an MOT. All this was done in Sudbury which is nearer to my home in Lavenham.

I just wanted to say that Debbie and John gave exemplary service and are a credit to your company.

Best Wishes

Mr Eborn (March 19) Sudbury Branch

bought a car recently, needed quick turn around as starting new job. Andrew was so helpful and sorted everything in 2 days for us. thank you again.

Ms Mears (March 19) Tiptree Branch - Recommends


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Great place. Very helpful. We are very pleased with our new car well done Vauxhall Clacton branch Thank you.

Ms Harding (March 19) Clacton Branch

Big thanks to Sean for sorting me out with my new car, I absolutely love it! Always so friendly as are all the staff at underwoods.

Ms Brewer (March 19) Sudbury Branch - Recommends


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Collected our new car yesterday. Excellent service as always! Special thanks to Liam Wilson. Great team at Clacton. Thanks again.

Ms Lamb (March 19) Clacton Branch - Recommends

had to buy a new car due to someone writing ours off, Glyn Lashmar made the whole experiance painless, he took his time and explained everything, highly recommended.

Mr Halverson (March 19) Clacton Branch - Recommends


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Just have to say Navigating the purchase of a new car was not proving easy until we stopped off at Underwoods Colchester. We were approached by a very smart young man who seemed to understand how daunting buying a new car can be. Immediately he put us at ease not bombarding us with statistics and the hard sales pitch. He did ask us lots of soft questions gathering information from us, we agreed after a coffee and a chat that the Mokka X was ideal for us. After visiting lots of other showrooms Ruy certainly is the kind of Salesman we would buy from again in the future. A very courteous, thoughtful, young man who made sure we understood everything about the car before we drove it away.

We will be back I'm sure.

Ms Howlett (March 19) Colchester Branch - Recommends

I would like to and big thank u to Glyn for the great service your gave us when buying my new car I am really happy and grateful to u thank u

Ms Byles (March 19) Clacton Branch - Recommends


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bought a mokka x from joseph atkinson in spite of being a young man he did rather well as a salesman can go far if he listens and learn from older people you cant buy experience . overall very pleased with our purchase and experience

★★★★

Mr Wimpress (March 19) Sudbury Branch - 4/5

salesman tom very helpful .very smooth transaction..very pleased thank you very much.

★★★★★

Mr Matthews (March 19) Clacton Branch - 5/5


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Hi Glyn

Just to say a very big thank you for your fabulous service again in helping me purchase another car.

I appreciate all the effort you went to and the humour was most welcomed!

It was another smooth transaction with all the stress taken out of my hands.

I drove off out of your garage yesterday afternoon laughing at the good send off you gave me. Thoughtful down to the last minute - thanks.

I’ve had many compliments on how smart the car looks from work colleagues and I’m very thrilled with the drive.

Having the Apple CarPlay is fab and my much longed for Sat Nav.

Even putting the heating on the steering wheel this morning was luxury.

Husband really liked it and said I look like I’m driving a boy racers car with the all black look and tinted back windows - at nearly 55, I’ll take that as ‘cool’. Ha.

Daryl and all the team have been very friendly, chatty and welcoming on all my visits.

It has been a pleasure to come back to your branch again, please pass on my compliments.

Thank you once again Glyn. With best wishes and kind regards

Ms Arter (March 19) Clacton Branch - Email

Excellent service, Sean was very professional. Would definitely deal with them again. Thank you.

★★★★★

Ms Forey (March 19) Sudbury Branch - 5/5​


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I went to see Glyn today at clacton Underwood and I woz so impressed with Glyn and all the staff... I had a lovely chat and a cappochinno, i cannot thank you Glyn enough for all the help and getting my car for the end of the month, I recommend Underwood clacton 100%. thank you all once again

Ms Sampson (March 19) Clacton Branch - Recommends

Thank you Debbie Parkinson for all your help you done a great job and I am very pleased with the car.

★★★★★

Mr Wolton (March 19) Colchester Branch - 5/5


Dear Mr Waylett,

I am writing this letter in praise of a smooth process when applying for out motability car. We were regularly updated on the progress throughout by a very pleasant and efficient employee, I would recommend Glyn to other motability customers. Would also give five star award if I used email but unfortunately was hacked which is why this is being handwritten.

Mr T Muller (March 19) Clacton Branch - Letter

Excellent service, as usual.

★★★★★

Mr Whittick (March 19) Colchester Branch - 5/5


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Good

★★★

Mr Garg (March 19) Colchester Branch - 5/5

We purchased a Mokka from you three weeks ago. We viewed it online and came over to discuss the details with Sean Bocking who was very knowledgeable and a pleasure to deal with. Would thoroughly recommend Underwoods at Sudbury.

Ms Whybrew (March 19) Sudbury Branch - Recommends


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Collected our new motabillity vehicle recently exelent service always updated in advance Tom Germmell met our needs more than satisfied will recamend Thanks again

★★★★★

Mr Harvey (March 19) Clacton Branch - 5/5

Very helpful and friendly staff

★★★★★

Mr Ridge (March 19) Clacton Branch - 5/5


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​Friendly and easy

★★★★★

Mr Double U (March 19) Clacton Branch - 5/5

I picked up my new car today I was served by Glyn, it was such a lovely experience to have someone with great professional skills to put me at ease for my first drive off the showroom forecourt, thank you so much the service in the garage was absolutely brilliant all staff asked if I needed help what a lovely team x

Ms Durkin (March 19) Clacton Branch - Recommends


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Great service from Tom - he explained everything really well. I’m very happy with my new Corsa Griffin.

Ms Evans (March 19) Clacton Branch - Recommends

My daughter has just picked up her lovely new car thanks to the help from Glyn Lashmar. So happy with the support given. I would definitely recommend vauxhall in future.

Ms Bultitude (March 19) Clacton Branch - Recommends


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Dear Darryl,

Please thank Glyn Lashmar for taking us smoothly through the purchase of our Crossland including transfer of our car as part exchange. Glyn was calm and patient through the whole procedure and answered all of our questions and provided comprehensive information about the model.

We found the whole purchase experience pleasant due to character and attitude of Glyn.

Please pass on our thanks to him and thank you also for your initial input when we came to make our enquiries.

Mr Jones (February 19) Clacton Branch - Email

Helpful staff. But that's it....

★★★★

Mr Shortland (February 19) Colchester Branch - 4/5


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Lovely polite staff really helpful couldn't fault them. I would definitely recommend this place.

★★★★★

Mr Stafford (February 19) Sudbury Branch - 5/5

Joseph Atkinson sold me my Mokka - an excellent salesman who listened to want I wanted and took the time to find me my perfect car without any hard sale approach. Thank you

Ms Gardener (February 19) Sudbury Branch - Recommends


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Glyn Lashmar is an outstanding sales advisor, and one that I HIGHLY recommend! We purchased our Mokka before Christmas last year, and Glyn went above and beyond in making sure the process went as smooth as possible, and getting us the best offer and educating me on everything I needed to know about the car and all that surrounds it. I've only just figured out how to send a review Glyn, but better late than never! Thanks again - Rachael

Ms Ekundayo Soetan (February 19) Clacton Branch - Recommends

Hi Glyn Lashmar was very helpfull, cheerfull and most informative when dealing with our Motorbillty Car, he was extreamly knowledgeable about the car we decided to have and was able to satisfy our minds that we picked the write car.

★★★★★

Ms Clarke (February 19) Clacton Branch - 5/5


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Very friendly staff, easy to deal with and thoroughly recommended. I’m thrilled with my new car!

Ms Hunt (February 19) Sudbury Branch - Recommends

Your sales person Andy is absolutely fantastic. He dealt with all paperwork and answered all my questions to my satisfaction .This is the second vehicle I have bought from you and would recommend Underwoods to friends thank you.

Ms Butcher (February 19) Tiptree Branch - Email


Very helpful and friendly.

Ms Stevens Finnett (February 19) Clacton Branch - Recommends

Great staff and great cars

★★★★★

Mr Farrugia (February 19) Clacton Branch - 5/5


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All you could want from the personnel attention

Mr Taylor (February 19) Colchester Branch - Recommends

David has been fabulous, dealing with our Motability car. He has kept us up to date every step of the way, until my Fiance collected it this morning. We are now the proud owners of a Mokka X

Ms Holt (February 19) Sudbury Branch - Recommends


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Excellent customer service Looked at cars and given time to go away and consider our options. Went back and bought a car. Went the 'extra mile' to give customer satisfaction.

★★★★★

Ms Beatham (February 19) Sudbury Branch - 5/5

Just in for small purchase and book car in. Great friendly service, no complaints

★★★★★

Mr Chamberlain (February 19) Clacton Branch - 5/5


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Very helpful staff. Good deals to be had.

★★★★★

Da Skwire (February 19) Sudbury Branch - 5/5

I am just dropping you a line relating to the excellent customer service given by Mr Tom Gemmell. Tom was so helpful from start to finish in the process of obtaining our Motobility vehicle. The processes we needed to go through, in getting the car, was made so much easier by the patience and knowledge of Tom.

I did also very much appreciate Tom ringing a couple of days after collecting the car, to see how we were getting on.

Finally, in this day and age of excellent customer service being the exception rather than the rule (and I get the impression that other members of your staff are of the same ilk as Tom), I feel you have a very valuable member of staff in Tom. The only thing I will hold against him is the football team he supports (only joking Tom).

Many thanks again in your help and cooperation.

Kind regards

Peter/Sally (January 19) Sudbury Branch - Recommend


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Really happy with the service I received from underwood’s have been a customer for a number of years and can recommend them, Sean my sales advisor was very helpful with purchase of my new car Corsa griffin.

Ms Hume (January 19) Sudbury Branch - Recommend

very good service Tom was very polite and efficient very patient with questions fired at him all answered learned more about my corsa than ever knew so grateful nothing to much trouble 10 out of 10.

Ms Bishop (January 19) Clacton Branch - Recommend


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We went to Underwoods to find a car suitable for me to drive , Tom was brilliant sorted the car that would be best for us. 5 seats & a mobility scooter Tom sorted everything now a proud owner of a Vauxhall thank you for all your help & guidance especially with me being Disabled

Will recommend them to anyone

Ms Jones (January 19) Clacton Branch - Recommend

Great customer service, very friendly staff, Glyn Lashmar was very helpful.

Ms Hadley (January 19) Clacton Branch - Recommend


excellent service from Glyn lashmar once again. second time getting a car from Underwoods in clacton and I cannot recommend them enough!

Ms Ward (January 19) Clacton Branch - Recommends

very good sales thank you Sean for your help very happy with my new car very helpful thank you for every think you done look forward to seeing u in the future.

Mr Featherstone (January 19) Sudbury Branch - Recommend


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excellent friendly and helpful service from Tom. Very supportive.

Ms Silk (January 19) Clacton Branch - Recommends

fab used car sales service. recently purchased a Zafira and a Moka and have been very please. thank you

Ms Keys (January 19) Sudbury Branch - Recommends


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As usual, have had a great experience dealing with Vauxhall Colchester, another 5 star customer service experience and a special mention for Debbie Parkinson who’s been wonderful and helpful throughout our Motability car order and transition. Always happy with our service at Vauxhall Colchester.

Mr Gusterson (January 19) Colchester Branch - Recommends

Great friendly staff and good service.

★★★★★

Mr Searley (January 19) Colchester Branch - 5/5


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We just want to let you know how delighted we are with our new vehicle,and above all the professional approach given to us by your mobility sales executive Glyn Lashmar, he made us feel very welcome and understood our needs,he is the reason we have stuck with Vauxhall and will continue to do so,please pass on our sincere thanks to him, thank you.

Mr Heinsen (January 19) Clacton Branch - Letter

Very good customer service. Friendly.

★★★★★

Mr Emmons (January 19) Colchester Branch - 5/5


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Great customer service from Vauxhall Colchester as usual. We have been getting our cars from them for years and can’t fault them. Very happy customers.

Ms Grant (January 19) Colchester Branch - Recommends

We are a mobility customer and collected our car today, Debbie was so helpful, always kept us updated, friendly, talked us through everything we needed to know in detail, Thank you for making it a smooth hand over.

Mr Bush (January 19) Colchester Branch - Recommends


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Just wanted to say a big thank you to Debbie, with all the help and support that she provided. Love the new car. Many Thanks.

★★★★★

Ms Fuller (January 19) Colchester Branch - 5/5

Good morning, Tom G

I hope my email finds you well enjoying the (Season Greetings) with your family, friends and colleagues at Underwood Vauxhall Showroom.

This is a belated 'Good Wish' for the new year resolutions.

I also would like to take this opportunity to express my deep appreciation for your support.

Herein, I submit my special thanks and personal reward through this message for your gifted talent in customer service including, marketing, your outstanding communication attributes, finance management and interpersonal skills and your uncomparable personality.

Tom, from my own experience (dealing with you at Underwood Vauxhall Showroom in Clacton-on-Sea to complete the purchase of a vehicle for over two weeks and regardless my religion, my appearance, my accent, my skin colour, my attitude - I can confirm that you defeated me by providing full support to proceed with a successful purchase of the car I dreamed of and desired to drive.

Well done, I wish you all the best in the future and I will recommend you to family, friends and neighbours.

Once again, THANK YOU!

Warm regards

Zouhra Balouh (January 19) Clacton Branch - Letter


2018


I would like to say thank you to Debbie Parkinson for being such a good sales person, she has made it so easy to change over to our new car she does a great job of explaining everything about the complete package.

I have dealt with her for every new car I have had since I moved to clacton and I cannot praise her enough she is great .

She deserves her position in the company she deserves to be at the top Thank you Debbie and Vauxhall colchester

Ms Peacock (December 18) Colchester Branch - Recommends



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Glyn Lashmar was brilliant today when my husband got his new car...he took his time and explained all the details on the car and we would highly recommend him....10/10

Ms McLean (December 2018) Clacton Branch - Recommends

5* Service in my opinion. Very friendly, yet professional salesman (Tom) Answered any questions I had, and there was a lot. Kept me up to date with everything, service etc and made me feel very welcomed but not pressured like some garages can make you feel.

Ms Penifold (December 18) Clacton Branch - Recommends


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Just to say a great big thank you to Tom. He was very helpful and explained everything to me.he always kept me up to date in the progress with the delivery of the car.

It was a pleasure to be serverd by Tom, I would recommend Underwoods to friends and family. Great service and 10 out 10.

A.M Young (December 18) Clacton Branch - Letter

Excellent caring service right from the off! Thoroughly explained everything and an all-around great experience.

Ms Hough (December 2018) Clacton Branch - Recommends


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Excellent caring service right from the off! Thoroughly explained everything and an all-around great experience.

Mr Boom (December 2018) Sudbury Branch - Recommends

Excellent service from Liam from first contact to a call 48 hours after picking up my new car to check all was ok. This is the second car I’ve purchased from underwood’s and would highly recommend them

Mrs Millen (December 2018) Clacton Branch - Recommends


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Excellent service, we want say thank you especially to Debbie as we have two small children and she helped us through out the process.

★★★★★

Pzemyslaw Kamecki (December 18) Colchester Branch - 5/5

Just completed the purchase of my second car from Underwoods at Sudbury, as with my first purchase David Boor was again excellent making the trade in of my Astra tech line and the purchase of the Astra GTC I bought both smooth and fuss free. Would definitely recommend a visit to the dealership in sudbury as they have always been professional and helpful, so much so my Father is now looking at a Crossland X.

★★★★★

Mr Pavey (December 18) Sudbury Branch - 5/5


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Extremely recommend glyn , highly professional salesman , great communication, extremely helpful, done the best he can for the family, fast , responsive and well mannered. Knows his work. Glyn made us feel extremely welcome when entering the door, he helped us get a car within a week of the paperwork being signed. He also reassured us to return with any problems. 5*** recommendation.

★★★★★

Ms Winfield (December 18) Clacton Branch - 5/5

Picked up our new Astra today, wonderful service from Glyn Lashmar, thankyou Glyn.

Mr Johnson (November 18) Clacton Branch - Recommends


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Hello. Yesterday Friday I drove away in a brand new Vauxhall Astra 1.0T SRI Nav.

The car is absolutely wonderful. Very nice and very pleased with it. The customer service I received from David The salesman was excellent. Would recommend To anyone considering a Vauxhall. Will always go back. Thank you very much Vauxhall Underwoods Sudbury.

Mr Smith (November 18) Sudbury Branch - Recommends

Would like to say that my dealings with Tom over the past week or so have been very enjoyable. Tom was easy to talk to and I never felt under any pressure at any time. He explained everything in a friendly but professional way and buying my Mokka X today was such a pleasure. Five stars Tom.

Mr Embrey (November 18) - Clacton Branch - Recommends


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Great customer service, very accommodating at all times.

★★★★★

Ms Moore (November 18) Colchester Branch - 5/5

we have just got our new vehicle a Grandland X Elite Nav, from start to finish we were looked after by Tom Gemmell, he was so welcoming and put us under no pressure, the whole experience from start to finish was a joy, thank you Tom.

Mr Hayward (November 18) - Clacton Branch - Recommends


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Very good experience buying Astra from Underwoods. Excellent attention and guidance from Andrew Showell. Thanks.

Mr Warner (November 18) - Tiptree Branch - Recommends

Very good service from Glyn Lashmar Sales Advisor. He advised and guided us through all aspects of purchasing our new Zafira.

Glyn's knowledge on how the features and functionality of our new Zafira were second to none.

If all salesmen bothered to learn how the cars worked! then there transaction would have gone as smooth as ours.

This is the second Zafira we have purchased from Underwoods, we are very happy with the down to earth management (not smarmy) personal service lol Sorry Glyn just had to put that in there...

★★★★★

Ms Prowse (November 18) - Clacton Branch - 5/5


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Thank you again

As I said. We were really impressed about the service we received yesterday.

We had lots of experience with dealers (just like new cars :) ) and you (David Riddleston) were extraordinary yesterday. Super helpful.

I really can say it was very best experience we had when buying new car. You were doing all the best.

Thank you so much,

Pawel and Anna (November 18) Colchester Branch - Email

Hi Debbie, Just a little note to say 'Thank You' for looking after us when we came to collect car - it is much appreciated - you have always been very helpful and kind in the years we have been coming to you.

We might see you sometime in the future meanwhile, thanks again and our very best wishes.

Brian and Jane Bell (November 18) Colchester Branch - Letter


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Very good service through out

★★★★★

Mr Ketley (October 18) Tiptree Branch - 5/5

In life we buy many things but when it comes to buying a car it is something special. So for me buying a car at Underwoods Vauxhall in Clacton was also an experience meeting Tom the salesman made me feel at ease and talked me through everything I need to know about the Mazda 3,he also helped me to understand the car tax,the mot,and the warranty. I was please to meet this young man I felt that he was not just a good salesman but he looked after me. So once again Tom many thanks for your kindness well appreciate and I will recommend Underwoods to my friends.

★★★★★

Ms Watson (October 18) Clacton Branch - Car Dealer Reviews


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Great service all round, many thanks to Debbie Parkinson for her help in organising our new motability vehicle, it was a pleasure to liaise with Debbie, her professionalism and sound knowledge was paramount in the smooth and easy transaction.

Highly recommend Underwoods of Colchester

Ms Webster (October 18) Colchester Branch - Recommends

Picked up my new car here recently. Even though I live in Yorkshire. Glynn makes the experience easy and fun. He has a knack of making you feel like you’ve known him for years.

He’s not pushy or arrogant, he knows what he’s talking about and he can’t do enough to help. Proper decent bloke.

Ms Shuttleworth (October 18) Clacton Branch - Recommends


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Thank you Glyn for all your help in finding a new Corsa to replace our previous car written off in an accident. Service was excellent as always. No pressure - just very helpful. We have purchased a couple of cars through Underwoods Clacton and would recommend

Ms S Hoadley (October 18) Clacton Branch - Recommends

I have been wanting a Mokka for so long and finally thanks to Liam Wilson I have one From start to finish he was really good and helpful, I got a good price for my part exchange and good finance. Can’t fault Clacton Underwoods Sales guys. This is now my 3rd car from them and I would recommend them to everyone. Brilliant service thank you

Ms E Hoadley (October 18) Clacton Branch - Recommends


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Very good car, excellent salesman Liam . Very knowledgeable and polite, put me at ease, would highly recommend Underwoods, my experience proves not only do they make good cars, they make sure their staff are at the best standard!

Ms Carr (October 18) Clacton Branch - Letter

Purchased our Mokka X Elite Nav today. Helpful staff, excellent customer services from test drive to purchase and full handover information. Very highly recommended and thank you to Liam Wilson for your first class service.

★★★★★

Ms Frost (October 18) Colchester Branch - 5/5


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We went to the showroom last week their was no pressure on you two buy the car we went and had a test drive but we did not buy the car very nice helpful people.

★★★★★

Mr Webber (October 18) Colchester Branch - 5/5

well treated by knowledgeable and courteous staff

Mr Rayner (October 18) Clacton Branch - Recommends


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Walked in to browse - had idea to change my car but had no idea of what I wanted- no pressure selling / buying and absolutely brilliant salesman Glynn. Would recommend underwoods and their service.

Ms McMurtrie (October 18) Clacton Branch - Recommends

They make an appointment convenient to you. They are prompt and let you know as soon as your car is ready to collect

Ms Gill (October 18) Clacton Branch - Recommends


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In recent years my husband and I have greatly appreciated the service we have received from Underwoods, therefore I am delighted to say that with Shaun's invaluable assistance, he did not hesitate to call me when a suitable car became available. There was no hard sell just an honest appraisal and reassurance that the car had eveything that would meet my needs. I am very satisfied so far.

Thank you Shaun and staff at Underwoods for your understanding when I had to delay collecting my car due to personal circumstances.

★★★★★

Mrs Bambridge (September 18) Sudbury Branch - 5/5

I have recently purchased a new car from here and the customer service from Glynn and Daryl has been outstanding. Extremely helpful and always kept me updated on everything that was happening. Never needed to chase anything up and nothing was ever too much trouble. They have encouraged to call at any point with any issues. Very, very happy with my purchase and wouldn’t have done it without their help and support.

Thank you so much!

Ms Martin (September 18) Clacton Branch - Recommends


​​

excellent service and very helpful staff. Made the whole process a positive one. Would definitely recommend

Ms Kay (September 18) Clacton Branch - Recommends

Today we picked up our 2nd Mokka so pleased with the first we had to have another, Liam has been so helpful and kept us fully informed from start to finish, always a friendly and polite service we have received from when we first had an Astra then antara,and nowon our second mokka, Can highly recommend Vauxhall cars and especially underwoods Clacton

Ms Freeman (September 18) Clacton Branch - Recommends


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Wednesday picked up our grandland x from the great man Glyn Lushmore very happy to deal with great guy keeps you up to date on the progress of the car from start to finish and after completing always happy to help with anything else. Thank you Glyn. Ps 10 star service.

Mr Mulder (September 18) Clacton Branch - Recommends

Picked up my new Corsa on Wednesday. Would like to thank Glyn Lashmar for all his help. He couldn’t do enough for us. Really pleased with both the car and Glyn’s customer service. Highly recommend. Plus do great latte!

Ms Leigh (September 18) Clacton Branch - Recommends


​​

We came to pick up our car, from Debbie Parkinson,18.9.18, what a fantastic lady she is, nothing too much trouble, spent time introducing us to the car, and all the Gadgetry, would highly recommend to anyone, Excellent service.

★★★★★

Ms Bates (September 18) Colchester Branch - 5/5

we are very happy with the service we received, polite, helpful, nothing too much trouble.

★★★★★

Ms Chapman (September 18) Clacton Branch - 5/5


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Efficient

★★★★★

Ms Oxlade (September 18) Colchester Branch - 5/5

Very good non pushy car purchase experience

★★★★

Ms Fortune (September 18) Clacton Branch - 4/5


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To Debbie,

I wish to say a big 'Thank You' for all your help, advice and efficiency with the purchase of my car.

All the very best to you.

Mr Southgate (September 18) Colchester Branch - Letter

Very good main dealer. Always willing to help and will repair your car at reasonable cost. They make sure you only spend what you need. Brilliant.

★★★★★

Mr Adcock (September 18) Colchester Branch - 5/5


​​

Steve

I recently purchased my new Viva from your Garage. I found that Debbie was exceptionally informative, helpful, customer friendly and very efficient.

I was so impressed when my Son bought his Astra from the Garage that I came back to Debbie.

A valuable member of the team. 10/10

Mike Southgate (September 18) Colchester Branch - Letter

I received really excellent service when I bought a new car. The salesman (Tom) was so polite and knowledgeable and made the whole process so clear and easy. Thank you.

★★★★★

Ms Rai (August 18) Clacton Branch - 5/5


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Purchased a Mokka X At Underwoods the process was made so easywith the help of Glyn Lashmore he made it stress free every thing was explained in a easy to understand way thank you Glyn.

Mr & Mrs Hughes (August 18) Clacton Branch - Recommends

Dear Debbie,

We wanted to say a huge thank you to yo for all your help and patience with us in acquiring our Mokka. You made what could have been aworrying time in to a pleasure; you couldn't have been more helpful or kind!

I've just written to Steve Shippey as we didn't hear from 'Revoo' - I hope he congratulates you as your good work - and I hope your still at Underwoods in three years time!

We love our Mokka - haven't tried the dogs in it yet, nut I'm sure they'll be fine.

With out thanks and best wishes,

Mr & Mrs McLachlan (August 18) Colchester Branch - Letter


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Dear Mr Shippey,

I am writing with reference to our purchase of Vauxhall Astra Excite - EN15 ZNV. The car incidentally I am delighted with - to date.

I would like to say how impressed I have been with the sales representative who dealt with us - Mr Ruy DeCarvalho.

He was definitely representing Underwoods as a company to us and by our second visit I formed the strong impression that he was interested in selling us more cars in years to come. That impressed me.

He also came across as genuinely interested in us and our car needs. He was patient, helpful, friendly, expert to a point and honest when he did not know something. On those few occasions he followed through and found out what we needed to know - so he was conscientious. Nothing was too much trouble. I found him personable and definitely a strong positive example of Underwoods service and commitment to customers.

I trust this feedback proves useful to Underwoods and also to Mr DeCarvalho.

Mr Arthey (August 18) Colchester Branch - Letter

During the awful rainstorm this morning, it became apparent that I needed new windscreen wipers urgently on the Corsa that I bought from you, and that you continue to service.

I went to your parts counter and bought a new pair, and went out to put them on the car. I managed to get one of the old ones off and put the replacement on, when one of your members of staff asked if I wanted him to get rid of the rubbish. He then very kindly took the second wiper blade and put it on for me, then checked to make sure the one I had done was correctly fitted.

It was a very quick (and for him simple) task, but I was very impressed by his attitude and action, and thought I should take a little time myself to make it a little bit more official. I foolishly didn’t get his name, but please, if you can, pass on my official thanks. If all of your members of staff are of this calibre, your company is in good hands.

Mr Kitchen (August 18) Colchester Branch - Letter


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A big shout out to Underwoods garage today, fitting the car in at the last minute when I realised my MOT was due. (Thought it was next month) I asked them to top up my oil and check tyre pressure etc. When I picked it up, they were very honest and said it didn't need oil. And the added bonus of When I got to my car it was sparkly clean! Thank you Underwoods great customer service.

Ms Marshall (August 18) Sudbury Branch - Recommends

Great service lovely staff good work ethic, great place to buy a car.

★★★★★

Mr Dawkins (August 18) Sudbury Branch - 5/5


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Very professional service,Tom is excellent and very helpful. Recommended to all my fellow paitents. Thank you Tom.

★★★★★

Ms Toyne (August 18) Clacton Branch - 5/5

Hi we bought a car from glyn lashmar if I could give him 10 blue star we would very professional very friendly and accommodating would certainly recommend to others to a car through him top man

★★★★★

Ms Winchester (July 18) Clacton Branch - 5/5


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Liam from sales assisted me with my mokka car he was very in detail and left nothing out for me to ask a question the interior was explained and made me understand all I needed to know from paper work to end. Before the pick up of my car all the staff were very helpful and keeping in touch with updates of my vehicle very professional as expected and more I would advise anyone looking for a car sale experience to enter this showroom brilliant staff thank you so much.

★★★★★

Ms Bayford (July 18) Clacton Branch - 5/5

Amazing team that work here!! I mainly have dealings with David Boor and Diane from the service team... and they are awesome!!

★★★★★

Ms Aliperti (July 18) Sudbury Branch - 5/5



​​

Many thanks to David Boor for his patience & sense of humour, just picked up our Mokka X, & love it! Great service.

★★★★★

Ms Lorking (July 18) Sudbury Branch - 5/5

Excellent service from Tom Gemmell in overseeing the purchase of my new Insignia. He’s a credit to Underwoods.

★★★★★

Mr Yarnell (July 18) Clacton Branch - 5/5


​​

Glyn Lasmmar is a true credit to underwoods. Truly professional, and made the whole process of buying my new car a very easy and straight forward process. Would be more than happy to deal with Glyn and Underwoods again in the future.

★★★★★

Ms Gayle (July 18) Clacton Branch - 5/5

Atm can't thank them enough, I'm a driving instructor and was on the verge of cancelling three tests but they've stepped in and potentially saved the day, thank you, I really appreciate the help you be given me.

★★★★★

Ms Offord (July 18) Clacton Branch - 5/5


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Friendly staff always happy to help

★★★★★

Ms Cargill (July 18) Clacton Branch - 5/5

Great service very helpful

★★★★★

Mr Tilley (July 18) Clacton Branch - 5/5


​​

Picked up my new car yesterday. The service I received was truely excellent. The salesman Glyn was very friendly and helpful, he even went out of his way to accommodate. A true credit to Underwoods of Clacton.

★★★★★

Mr Turner (July 18) Clacton Branch - 5/5

Glyn the salesman was very helpful. He understood exactly what we wanted. He did not try to "sell" us anything. We are very satisfied.

★★★★★

Mr Kettle (July 18) Clacton Branch - 5/5


​​

We picked up our 18 plate Vauxhall Mokka X Turbo Nav today from the Underwoods Sudbury Dealership. Soooooo pleased with our purchase, David Boor successfully sold us our third Vauxhall in six years. This man is knowledgeable, polite and professional which is all you can ask for from a good sales person- many thanks David from yet another satisfied customer

★★★★★

Ms Holt (July 18) Sudbury Branch - 5/5

great service i would recommend this place to anyone

★★★★★

Mr Bulat (July 18) Clacton Branch


​​

David Boor dealt with our purchase of a used Vauxhall Insignia and the customer service experience he gave us was faultless from start to finish. Professional, friendly and efficient. We are very much enjoying our new car and wouldn't hesitate in dealing with Vauxhall Underwoods Sudbury again in the future.

★★★★★

Ms Ewers Smith (July 18) Sudbury Branch - 5/5

Just bought a pre-owned Meriva and got great service from David and his team. Kate had the job of doing the handover and dealing with a minor query with the Bluetooth a week or so later. Really friendly and good service from all the staff!

★★★★★

Mr Buskell (July 18) Sudbury Branch - 5/5


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I’m a motobility customer and Deb who we worked closely with was a diamond she came to my house because I was having a bad day. Once I ordered the car I wanted the only time I had to go to Colchester was to pick up car. Deb kept me updated on the progress of my order. I found her absolutely amazing all the way through even when I picked up car I was so excited she told me if I had any problems to contact her. Fabulous service but Deb made process a pleasure not a chore. Thanks Vauxhall and Deb. X

★★★★★

Ms Bellet (July 18) Colchester Branch - 5/5

Excellent staff.. Kate is brilliant... highly recommended..

★★★★★

Ms Escosia (July 18) Sudbury Branch - 5/5


​​

We have been using Underwoods for years, buying new and used cars from them and also for deater servicing. Staff always knowledgeable and friendly and although you may pay a bit more for dealer servicing you definitely get what you pay for.

★★★★★

Mr Blake (June 18) Colchester Branch 5/5

Am looking to replace my vehicle. The salesman was really friendly but not not pushy. Provided lots of useful information. Will definitely go back for a test drive when ready to make a purchase.

★★★★★

Mr Morris (June 18) Tiptree Branch - 5/5


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I purchased a Vauxhall Astra Sri from here. Ashley Ager was the salesman, he was very professional and couldn't do enough for me. I will certainly go back to Ashley and Underwoods when I'm ready for another car.

★★★★★

Mr Lacey (June 18) Colchester Branch - 5/5

Excellent service,very pleased with my new Astra Ultimate. David Riddleston was first class with the sale as he has been for the last three Astra’s I have purchased from Underwoods. Thank you.

★★★★★

Mr De’ath (June 18) Colchester Branch - 5/5


​​

very refreshing experience no pushing from glyn lashmar he took the time to ask what our uses of a car were so with his help we purchased a new viva. no problem with recommending glyn and underwoods Clacton

★★★★★

Mr Barnarby (June 18) Clacton Branch - 5/5

Only popped over to take a look at what was available and had expected to visit other dealers too. Rob must have seen us looking and came outside and introduced himself......the rest is history - we bought our car! Nothing was too much trouble & Rob arranged a test drive there and then (after having had to move quite a few cars to enable it). There was no pressure on us to buy and we're delighted with the service we received. Picked the car up a few days later. We even received a follow-up phone call to make sure all was OK a couple of days after picking up. Brilliant - couldn't ask for more

★★★★★

Mr Vallis (June 18) Colchester Branch - 5/5


​​

I purchased a second had Vauxhall, the salesman I dealt with was Tom, he was very professional, knowledgeable and approachable. The car was presented very well and I am very pleased. Just to mention that all of the sales and service team are all of the above

★★★★★

Mr Peachey (June 18) Clacton Branch - 5/5

I thought I couldn't have been treated better than Vauxhalls in Luton when handing back my car but your representative Glyn Lashmar was excellent and so professional. The hand over of my old car to receiving my new one went beautifully. He could not have done more for me. I was an hour early but he saw me straight away, nothing was too much trouble for him. He takes everything in his stride and is so pleasant.

★★★★★

Ms Lafferty (June 18) Clacton Branch - 5/5


​​

Amazing Communication. Right From the start to finish.Liam Wilson helped me with any questions and Answered all of them. Informed me when my 5door Corsa elite was being made.been a proud owner since Thursday amazing car . Totally 100% recommend underwoods in Clacton.aready Recommending friends and family To Underwoods.

★★★★★

Ms Maddox (June 18) Clacton Branch - 5/5

collected our mokka from clacton a few days ago, lovely car, glyn our salesman was great, very helpfull and new all about the car, not at all pushy which I liked, could not thank him enough for his help, its a great car even if my wife is still to scared to drive it lol

★★★★★

Mr Smyth (June 18) Clacton Branch - 5/5


​​

Great service from David Boor ,nothing was to much trouble from start to finsh and didnt feel pressurized into to buying a car . He explain everything to us about the car extremely helpfull . Oh and he makes a fab cup of coffee thankyoy so much we love our car.

★★★★★

Ms Noble (June 18) Sudbury Branch - 5/5

We have just purchased a vauxhall mokka, we are absolutely delighted with it, only went in to view last Saturday, week later we are proud owners. Sean Bocking you are superb at your job!!, we do have a few minors probs, but David the main man has assured us it will be sorted asap. Thank You again Sean, top job

★★★★★

Ms Palmer (June 18) Sudbury Branch - 5/5


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Four days into my new Corsa and couldn’t be happier. Thank you Sean Bocking for making that so easy! Top man.

★★★★★

Mr Clayton (June 18) Sudbury Branch - 5/5

Have just purchased a pre reg corsa sting from underwoods and was very pleased with the service and how quickly everything was dealt with. Well done to Sean bocking for the sale!

★★★★★

Mr Flynn (June 18) Sudbury Branch - 5/5


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Tom was brilliant. Very helpful and explained everything thoroughly 5* service

★★★★★

Mr Rogers (June 18) Clacton Branch - 5/5

Mr Bartlett was very pleased with all the help and information given by Tom Gemmell it made collecting the car a pleasure. Thank you

★★★★★

Ms Hammond (June 18) Clacton Branch - 5/5


​​

Great service, great car. Thank you Debbie for all your help.

★★★★★

Ms Manson (June 18) Colchester Branch - 5/5

I personally cannot fault the service I have had at Underwoods Tiptree. All the staff are very friendly and helpful and it is a pleasure to do business with them.

★★★★★

Ms Clarke (May 18) Tiptree Branch - 5/5


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I picked up my new Vauxhall today from Colchester showroom through Motability and I must leave praise for your staff. One in particular, I have dealt with for some years now, Debbie Parkinson. I cannot fault her professionalism and friendliness, it is always outstanding. I have always dealt with Underwoods, both Colchester and Clacton and I have never had a reason to complain. I would recommend anyone to go to Underwoods should you require a Motablity car. The new car is fantastic and a vast improvement over the last car (Zafira) in this case.

I, thank Underwoods and Motability for all the help they have been over the years, extra praise must go to Debbie, hope to see you in three years., All the best, Clive

★★★★★

Mr Smith (May 18) Colchester Branch - 5/5

We purchased our car from Tiptree branch. The salesman Andrew Showell could not have been better. I would 100% recommend you visit this branch. Apart from having to pay for it the rest was painless lol. Definitely go out of your way to go to Tiptree branch of Underwood's for the better customer service.

★★★★★

Mr Haines (May 18) Tiptree Branch


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Excellent service received, staff courteous at all times, small problem with car was quickly and efficiently resolved. Would buy a car from them again without hesitation and would recommend to others.

★★★★★

Mr Harrison (May 18) Clacton Branch - 5/5

Having owned Vauxhalls and having good experiences with them we approached Underwoods for advice on my sons mobility car. Debbie was fantastic!

She was very approachable and understanding. Advised us really well, kept us informed through the whole process. Really great service from Vauxhall and Underwoods!

★★★★★

Ms Cross (May 18) Colchester Branch - 5/5


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Very happy with my new car... Debbie at the mobility team is fab.. big 10/10 from us

★★★★★

Ms Strolia (May 18) Colchester Branch - 5/5

i got a used Vauxhall-Zafira- from underwoods in colchester i saw Ashley from start to finish and cant fault him or any one there and i love my car

★★★★★

Ms Perkins (May 18) Colchester Branch - 5/5


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Absolutely delighted with my car. Never had a PCP before and Glyn Lashmar was brilliant in explaining everything to me and getting me the right deal to fit my budget. He was extremely helpful and knowledgeable and I will definitely return to him to buy my next car! Thanks

★★★★★

Ms Csaforda (May 18) Clacton Branch - 5/5

Picked up our new mobility car from underwoods clacton would just like to thank Glyn for all his help very friendly and helpful kept in contact and kept us updated throughout the whole process would highly recommend to anyone looking to buy a new car. Thanks

★★★★★

Mr Caul (May 18) Clacton Branch


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Great service, nice touch that car was washed and even cleaned inside. Part of service plan but still happy that no unnessary work was needed.

★★★★★

Mr Ruth (May 18) Sudbury Branch - 5/5

Today we collected our car which is a Mokka. We were more than satisfied with Sales Adviser Glyn Lashmar for all his help, advice and out of the way kindness, caring and down to earth management of all details concerning the car. I hate pushy, cocky salesmen and Glyn was not in any way like this. He gave us all the information needed regarding the car including test drive without pushing and pressurising us in any way. We went home to think it all through and were not harassed with constant telephone calls. Once we decided to have the car he even went out of his way to put my cds on a USB Stick which he provided. His friendly, polite, helpful manner is a credit to the Dealership. He is one of a kind and highly recommended. Nothing was too much trouble and even now we have the car we know we can contact him any time about any concerns with the car. A big thank you to Flynn and all at Vauxhall. Mary and Alan.

★★★★★

Mr & Mrs Blackburn (May 18) Clacton Branch


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Just bought a new Astra and we couldn’t be happier with the service. Kate is awesome and made the process clear, quick and just effortless! She’s a massive credit to this company.

★★★★★

Mr Ives (May 18) Sudbury Branch - 5/5

I bought my car a couple of weeks ago. The salesman was fantastic. He explained every thing clearly and made sure that i understood the funtions on the car. I would recommend taking a trip there. You will have 100% 121. Thanks Tim

★★★★★

Ms Hatt (May 18) Tiptree Branch - 5/5


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This is now the third car that I have purchased from this Dealership and we have been delighted on every occasion. Always ask for the same salesperson Glyn Lashmar who has got everything bag on every time. and will give you 100% attention at all times. Thanks again for everything. 10/10 

★★★★★

Mr Abbott (May 18) Clacton Branch - 5/5

Tom was a very good salesman, very helpful and works very hard

Picked up my new grandland x this morning Tom has done me proud he has worked so hard on my behalf. The sale was smooth no hick ups can't fault the service totally loved up thanks Tom your my geezer lol see u soon

★★★★★

Ms Line (May 18) Clacton Branch - 5/5


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Just purchased my fourth Vauxhall from Underwoods. Now the very happy owner of a Grandland x. Always deal with Ashley and his service is second to non. I’m sure this won’t be the last.

★★★★★

Mr Tabbit (April 18) Colchester Branch - 5/5

We have just collected our new car .And would like to say a big Thankyou to Debbie for all the help and support she gave us .Also all the up dates to keep us informed with every thing that was going on with our car Thankyou you once again.

★★★★★

Ms Dow (April 18) Colchester Branch - 5/5


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Great customer service from Andrew and all of the service team its my second car that I have purchased there and I would not hesitate going back again Thank you all so very much

Ms Tratt (April 18) Tiptree Branch

Just had my Astra estate back from a Major Service,from start to finish excellent service from all.The only disappointment from my service ie MAJOR ONE was that I received a call to tell me my brake fluid needed changing for an extra £49.00,I would have thought a major service would have included brake fluid.

★★★★

Mr Read (April 18) Colchester Branch - 4/5


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Excellent customer service from salesman Tim Cook.Enjoying our Vauxhall tourer.Will be using Tiptree for servicing A+++ would recommend Tiptree

★★★★★

Ms Hooren Sagoo (April 18) Tiptree Branch - 5/5

very friendly and helpful service, Liam the salesman was very polite made you feel at ease and explained everthing very clearly. would always ask for him when buying a new car. very satisfied

★★★★★

Ms Sheaf Bunting (April 18) Clacton Branch - 5/5


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Would 100% recommend Underwoods Vauxhall Clacton and especially the Sales Advisor, Glyn Lashmar. He is a lovely guy, very welcoming, friendly, has a sense of humour, helpful and very patient (took us a while to choose the right car and we had so many questions). We never felt pressurised at any time, and the whole car buying experience was a smooth one. Thank you!!!

★★★★★

Ms Low (April 18) Clacton Branch - 5/5

A great bunch of people very professional always great service

★★★★★

Mr Taylor (April 18) Clacton Branch - 5/5


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My daughter has just picked up her new Vauxhall Viva. I have also had 2 cars from Underwoods .Glyn is amazing he goes above and beyond his role every time. He is professional and always ensures a smooth sale .Glyn is at the end of the phone to deal with any concerns or queries. Thank you Glyn you have made my daughter a very very happy girl.You are the best.

★★★★★

Ms Edwards (April 18) Clacton Branch - 5/5

To date have purchased 3 cars from Underwoods at Sudbury. Always a good experience, especially the last two made with the excellent help of Kate.

★★★★★

Ms Hermite (April 18) Sudbury Branch - 5/5


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Yesterday we collected our new mobility car. The salesman you help us was a gentleman called Glyn. I would like to say what a helpful pleasant and friendly person he is. Nothing was ever to much trouble and he couldn't do enough to help us or answer any question and I believe he went the extra mile. Phoning us to check prior to collecting that everything was OK as we had some extreme weather even offering to come and pick us up or. Change dates which I can honestly say we have never had before, and after we had collected the car he also phoned to check we got home OK and that everything was OK and also not to hesitate calling him if we needed anything etc in the future.I honesty believe he is a credit to vaxhaull Underwood's Clacton.Please pass on our graterfull thanks to Glyn once again.

Mr and Mrs Mahoney (March 18) Clacton Branch

Good old fashioned customer service!...at its best!...pleasure to deal with!....good to feel valued

★★★★★

Mr Hollingsworth (March 18) Tiptree Branch - 5/5


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Tom the salesman was very helpful we had a brand new Nissan Micra from Glyn Hopkin, Colchester which we hated. Tom could not do enough for us taking us for a long test drive in the Vauxhall Meriva we chose & explained all about the car before we decided we to purchase it. Excellent salesman would recommend him.

★★★★★

Mr Canham (March 18) Clacton Branch - 5/5

Tom the salesman was very efficient and knew a lot about the second hand car we were going to purchase and provided an excellent service from start to finish of the sale process. He was also very knowledgeable regarding all the extra items involved. He kept us up to date at all times by telephone and email and the vehicle was ready at the agreed time for us to drive off the forecourt. Finally Tom emailed after a couple of days to check if everything was okay with the car - which it was.

★★★★★

Ms Howard (March 18) Clacton Branch - 5/5


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To Glyn Lashmar, sorry its a bit late, thank you very much for helping to buy my second vauxhall it was brilliant of you.

★★★★★

Dennis Walton (March 18) Clacton Branch - 5/5

I'm a motability customer and have just collected my new car. I'd like to say a huge thank you to Debbie for all the help and support she has given me. I received email updates on how my car was progressing throughout being made. I also received the most wonderful customer care and friendly service.Thank you for making the choosing & collecting of my new car so easy. Will definitely be recommending the garage to my family and Friends

★★★★★

Ms Cowley (March 18) Colchester Branch - 5/5


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Have and always have received excellent service from Glyn Lashmar at Underwoods Vauxhall Clacton. We are now proud owners of a Vauxhall Astra Elite Turbo 18 Reg. A great car to look at and drive. Thank you!!

★★★★★

Ms Barrett (March 18) Clacton Branch - 5/5

My wife and I took delivery of our new Corsa Energy yesterday. Would like to say a big thank you to Glyn Lashmar for the excellent service he provided from start to finish of this transaction, he is certaInly an asset to Underwoods.

★★★★★

Mr Hacker (March 18) Clacton Branch - 5/5


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Steve just collected his new Astra! Many thanks to David for his help and advice.

★★★★★

Ms Carter (March 18) Colchester Branch - 5/5

Tom was fantastic. Told him what we needed and he found a great deal for us. He knew what he was talking about and was not pushy when recommending the extras. Definitely recommend.

★★★★★

Ms Squire (March 18) Clacton Branch - 5/5


​​

Nice friendly people not pushy but attentive

★★★★★

Mr Pleasance (March 18) Colchester Branch - 5/5

Lovely family owned dealership. Great customer service.

★★★★★

Ms Kelly (March 18) Colchester Branch - 5/5


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Very very helpful, used the Mobility Services over the past 3 years and they have been over and above helpful and friendly, would recommend.

★★★★★

Mr Hunt (February 18) Colchester Branch - 5/5

Very helpful and professional. They showed us a selection of cars in our price range. We finally choose the car we wanted and they ran us through the purchase options. 3 hrs later after a test drive and all the paperwork the car is ours. Best to make an appointment.

★★★★★

Mr Chappell (February 18) Colchester Branch - 5/5


​​

Service staff were very nice and professional however service drop-off area was overcrowded with vehicles and narrow and they offer only limited transportation options which in this case were inadequate and we ended up walking home in the rain and cold.

★★★★

Mr Hawkins (February 18) Colchester Branch - 4/5

Yet again, Underwoods Vauxhall come up trumps. Diagnosed a fault and repaired in a very reasonable time. Thanks again

★★★★★

Mr Elmer (February 18) Colchester Branch - 5/5


​​

Underwoods staff were very helpful and very understanding of any concerns / opinions of the car I was interested in.

All my concerns were addressed and I was pleasantly surprised with the high level of service.

I got a good deal with my purchase.

I definitely recommend Underwoods Vauxhall.

★★★★★

Mr Belcher (February 18) Colchester Branch - 5/5

Excellent service and Debbie who sorted out my new car was outstanding

★★★★★

Mr Lefley (February 18) Colchester Branch - 5/5


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I’ve been coming here since I got my first car at age 17. The team have always looked after me and the family and provided a fantastic service. Liam in sales recently helped me and my wife get new cars, he was awesome! Highly recommend a visit!!

★★★★★

Mr Ward (February 18) Clacton Branch - 5/5

This is my third year now using this garage for car service and mot great staff/professional , highly recomended.

★★★★★

Mr Dela Fuente (February 18) Colchester Branch - 5/5


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After looking at used Zafiras on their website, a quick viewing and meeting with David Riddleston, we had nothing a professional, streamline service from start to finish!

Thank you for making it so easy for us, it is very much appreciated. Highly recommended.

★★★★★

Ms Lane (February 18) Colchester Branch - 5/5

Thank You Underwood's Dave Riddlestone & Steve Shippey for excellent service when buying my new Viva on Wednesday

★★★★★

Bob Kimber (February 18) Colchester Branch - 5/5



2017



Picked up my corsa yesterday, very pleased to have dealt with clacton underwoods. Tom and colleagues were great. Pays to shop local.

★★★★★

Mr Fisher (December 17) Sudbury Branch - 5/5

Excellent service Liam Wilson was so helpful and I shall be forever grateful for his expertise, I had to change from manual to automatic after forty two years and was very apprehensive, Liam took me out for a test drive and made sure I was comfortable driving the automatic, and on collection of the car made sure I knew where everything was. I now have a Vauxhall Astra Sports Tourer Elite which drives like a dream and has a boot I can get a wheelchair/ walker in, this is my third car with motability best car and best salesman who knew what he was talking about

★★★★★

Ms Stephens (December 17) Clacton Branch - 5/5


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Five stars say's it all, excellent service all round,well done Tim and the rest of Team Underwoods at Tiptree,would highly recommend

★★★★

Mr Carter (December 17) Tiptree Branch - 4/5

Debbie was extremely helpful from the start right to the handover of the car.Thank you very much Debbie

★★★★★

Gloria Bennet (November 17) Colchester Branch - 5/5


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Great service, very helpful. Liam Wilson was very friendly. Our purchase was relaxed and easy. Will deffo buy from Vauxhall in Clacton again

★★★★★

Ms Palmer (November 17) Clacton Branch - 5/5

this is the second car that ive got from Vauxhall on mobility and the same fantastic gentlyman took me threw every thing he is great and would recommend going to see glyn at Vauxhall Clacton he dose the best for you from picking your car and after you get it I cant praise him enough top bloke

★★★★★

Mr Rhymer (November 17) Clacton Branch - 5/5


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I'm not a customer (yet) but they really helped me out when my motorbike broke down in Tiptree today. I'd left my mobile at home, so they looked up the breakdown company, rang them for me and made me a coffee while I waited.

★★★★★

Ms Stracey (November 17) Sudbury Branch - 5/5

Great service from our Salesman Tim Cook when buying a previously owned 3yr old Ford Fiesta. He went out of his way to explain all about the vehicle, and also about warranties and after sales servicing. We did have a couple of initial niggles with the vehicle which Tim arranged to rectify straight away. While the works were being done we had a cream tea at Tiptree Jam Factory, so everyone was happy.

★★★★★

Mr Duff (November 17) Sudbury Branch - 5/5


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Fantastic repeat service so happy with my Mokka x both Daves are a credit to Sudbury site not forgetting the lovely Diane too. service of perfection!

★★★★★

Mr Stohr (November 17) Sudbury Branch - 5/5

I'm not a customer (yet) but they really helped me out when my motorbike broke down in Tiptree today. I'd left my mobile at home, so they looked up the breakdown company, rang them for me and made me a coffee while I waited.

★★★★★

Ms Stracey (November 17) Sudbury Branch - 5/5


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I am a motability customer have just received my new car.

Id like to say a huge thank you to Debbie Parkinson for all the help and support she has given me. I received email updates on how my car was progressing throughout being made and even a picture of when my car arrived at the garage.

I received most wonderful customer care and friendly service.

Debbie even advised me that Vauxhall can provide a 3 day test drive facility, something id never heard of before.

Thank you for making the chosing of my new so easy.

Will definitely be recommending the garage to my family and Friends

★★★★★

Ms Sewell (November 17) Colchester Branch - 5/5

As a full time wheelchair user, and someone who has always driven Citroen's previously (with hand controls), I wanted to find a car with a smoother gearbox. The new Vauxhall Astra was suggested to me, so I went for it. I've had my Astra Sports Tourer for a few months now and need to let you know how great it is.

The gearbox is a smooth straight 7 I believe and works seamlessly with the hand control adaptions. The car itself has plenty of leg and height room. The finish is great too. If you like your tech, (I certainly do), then this car is perfect for you.

I rely on Amazon Music instead of Apple, as it works better for me in my home or in the car. As the Astra Tourer has Apple Play, so you can simply plug your phone into the USB charging point in the centre console, which transfers your apps directly to the touchscreen on your dash. It's just very easy. I also prefer Apple Maps for directions, and that app works perfectly well too.

Debbie Parkinson at Vauxhall Underwoods has been great and very helpful too. You can check your mileage or tyre pressure from your phone and the OnStar system which can support you is very comprehensive. So basically if your disabled and need a car that will transfer a wheelchair, a scooter and/or you use hand controls, then this is the car for you!

★★★★★

Mr Howard (November 17) Colchester Branch - 5/5


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Have owned my Astra GTC for almost 2 years now, and has been looked after superbly by the Underwoods Colchester Service Team! The service provided is great value and they always have my car back to me in no time at all! Would recommend to anyone who owns a Vauxhall to look after it in the best possible way by using Underwoods!

★★★★★

Lee Rand (October 17) Colchester Branch - 5/5

I’ve owned Vauxhall’s for many years and have always used underwoods in Colchester for my servicing and repairs.

Rob the service manager is always very helpful and very very knowledgeable and he is backed with a great team of technicians.

The front desk are always very polite and accommodating and sympathetic and will do all they can to assist.

The pricing is very competitive. Give them a call.

You won’t use a back street garage again once you’ve called.

Takes all the hassle out of owning a car.

Superb service .

Many thanks

★★★★★

Mr Hunt (October 17) Colchester Branch - 5/5


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My exhaust came off the hangers today due to a high curb when parking. gave underwoods Vauxhall a call and they managed to fit me in basically as soon as I turned up and sorted it very quickly. So pleased with the service I received. Would definitely recommend them and will be going there again if I need something done

★★★★★

Rhys Heard (October 17) Colchester Branch - 5/5

Rhys Heard (October 17) Colchester Branch - 5/5

I broke my front spring on a pot hole, underwood’s Colchester got my car booked in and repaired the next day even though it is a Citroen. Brilliant service provided throughout and not overcharged like some other garages. I will now be using them in future instead of the local Citroen garage.

★★★★★

Mr Harman (October 17) Colchester Branch - 5/5


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Debbie, the mobility lady, is a true angel, she finally got me back on the road after 6 months and couldn't do enough to help me. I'd recommend underwoods.

★★★★★

She-she Pres (July 17) Colchester Branch - 5/5

Have used Underwoods at Tiptree for 5 or 6 years now since purchasing a car there. Friendly staff and all annual service and MOTs were reasonably priced and have gone without a hitch. They have an annual service plan which I pay for monthly which means I do not have a big bill each time. I have used them to change breaks pads, replace blown lamps, and carry out manufacture recall work as well.

★★★★★

Mr Russell (July 17) Tiptree Branch - 5/5


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Andy Biggins the chap who sorted it all went above and beyond with his help,and not a pushy salesman in the slightest. All in all we were very pleased with the way we were dealt with, and would honestly advise anyone who may be looking at new Vauxhall to pop in , and have a chat with Andy. Couldn't fault a thing, so 5 stars from us.

Mr Harrison (July 17) Clacton Branch

Thank you Liam for helping me with my new perches' of a very nice Mokka X Turbo. I love the vision. The comfort of this very stylish car.Liam you are very friendly.professional, and enthusiastic. You went through all the different controls and answered all my questions without hesitation. You made my sister and I very welcome.The coffee was good too. Another satisfied customer.

★★★★★

Ms Bulat (July 17) Clacton Branch - 5/5


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Just brought a new Viva home today. Superb little car at a very good price, we even got a great price on the car we've part exchanged.

Ms Bray (July 17) Clacton Branch

Very efficient service and MOT, excellent communication, perfect job!

Chris Lane (June 17) Colchester Branch


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I bought a second-hand Corsa from the Colchester garage a couple of years ago. Recently it developed a problem with the power steering. It would cost me £1400! After the repair had been done, I returned to the garage to collect the car and pay the bill. What a surprise! They charged me nothing, since they felt the power steering unit had gone wrong prematurely. I was quite pleased.

Robert Miller (March 17) Colchester Branch

A very helpful dealership. A reasonable range of cars and non pushy salespeople. Its what I like and I'd certainly go back there again.

Mr Wise (March 17) Clacton Branch


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Very dear will keep servicing here to keep book stamped. All other work to be carried out by my own garage

Mr Edwards (March 17) Colchester Branch

We have always been very well looked after by the staff here

★★★★★

Ms Johnson (February 17) Clacton Branch - 5/5



2016



Fantastic service from the service dept. Came in just before closing with a minor problem. Sorted in minutes with no problems. Nothing is too much trouble. Thank you

Ms Wenn (November 16) Clacton Branch

Had my wife's car serviced this week. Fantastic job and brilliant customer care. I would recommend this garage to anyone who wants to buy a car or have there car serviced. Thank you.

Mr Wood (October 16) Tiptree Branch


I recently took my car here for a mot and was very impressed with the service offered. The staff where very friendly and helpful. Being a female I always dread taking my car to a garage etc in fear of being bamboozled but no chance of that here. Will be using their services again and recommening them to friends and family. Thank you

Mr Knight (October 16) Sudbury Branch

Brilliant staff and excellent customer service from all members of staff will be recommending to friends and family

Mr Jackson (August 16) Clacton Branch