UNDERWOODS MOTORING REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Vauxhall experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Vauxhall" on Google and Facebook or find our dealership addresses here to send by post.


2019


Very good service thank you

Mr Brett (December 19) - Tiptree Branch - Recommends

Very helpful, made buying a new car very easy.

★★★★★

Mr Kell (December 19) - Tiptree Branch - 5/5


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Just recently purchased a car and "Tim" was great. Car so far so good! Would highly recommend.

★★★★★

Mr Ali (November 19) - Tiptree Branch - 5/5

I collected my Corsa this morning and I can't thank Sean enough. He was so thorough with the paperwork and professional. He was so patient going through all the controls and keying in my favourite radio stations.

I am delighted with my corsa so thank you once again and he was so fair with the trade in for my old corsa.

Mr Clarke (November 19) - Sudbury Branch - Recommends


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quick friendly quote within my budget and didn't pester me with unwanted calls.

The Silver Oyster (November 19) - Tiptree Branch - Recommends

Recently purchased my new car from underwoods Sudbury, so happy with my Hyundai i10. Sean was fantastic went that extra mile with every aspect of customer service,explaining everything as I needed some finance for my purchase, I’m completely sorted with everything to cover my car for the next three years . So happy I went there would definitely recommend & will return again when I next need to update my car Sean is a really nice guy, no pushiness at all & very helpful Thanks again Sean love my car

★★★★★

Ms French (November 19) - Sudbury Branch - 5/5


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Service good

★★★★★

Ms Arch (November 19) - Tiptree Branch - 5/5

Very helpful

★★★★★

Mr Pettit (October 19) - Tiptree Branch - 5/5


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I have recently brought a Vauxhall Mokka from Underwoods with David Boore being the salesman. I cannot begin to tell you how kind and helpful he was. I am recently widowed and was so unsure what to do etc etc. David helped me every step of the way. I appreciate you are all in it to sell cars and make some money but David did not come across like that . He genuinely cared about my. Problems and had it not been for him I would never have purchased my wonderful Mokka. He was professional, treated me like an individual not just a customer buying a car. Please convey my gratitude and I hope his peers read and appreciate his kindness toward me.

Christine (October 19) - Sudbury Branch - Email

Brilliant sevice

★★★★★

Mr Vaughan (October 19) - Tiptree Branch - 5/5


Good customer service

★★★★★

Mr K (October 19) - Tiptree Branch - 5/5

We have purchased 3 used cars here and have been really pleased with them. The service is very friendly and helpful, special mention to Andrew. Definitely recommended.

Ms Tucker (October 19) - Tiptree Branch - Recommends


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I wanted to thank everyone at Underwoods and especially Chris Gane for the excellent service I received when purchasing a used car. Nothing was too much trouble; all of my questions were answered; there was no heavy sales technique, just really helpful suggestions. I was also pleased with the straightforward approach to the part-exchange arrangement. I would not hesitate to recommend Underwoods to others.

Please do not quote my name, just the quototation.

All best wishes

(October 19) - Sudbury Branch - Email

In answer to your customer feedback regarding receiving our new Corsa through the Motorbility scheme.  Yet again we have to say we are 100%  satisfied with the service we recieved from Andrew Showell.  We have been with underwoods for many years now and have always recieved the very best in customer service. We have often thought of perhaps choosing another make of car but have always worried about as to whether we would get the high standards that Underwoods have always shown. Andrew makes the whole process so easy. This also applies to your servicing staff, nothing is ever too much trouble.  Well done Underwoods.  Regards.

Ms Perera-Morris (October 19) - Tiptree Branch - Email


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Great staff great low mileage cars

★★★★★

Mr Paget (October 19) - Tiptree Branch - 5/5

Recently purchased from salesman Andrew a used Ford Focus excellent no pressure service throughout. Delighted that Underwoods now started to have Ford vehicles again.Keep up the good work

Mr Oxley (September 19) - Tiptree - Recommends


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Highly recommend company, purchased a corsa which was straight forward Terry took the time to show me a number of cars, i was a little fussy but he did not push me into anything which other companies have done in the past he also made plenty of coffee and was down to earth. The car did go wrong 7 weeks later but Underwoods sorted out the main problem and other little issues which was the fault of Vauxhall not Underwoods. We always need companies like this that live up to the customers expectations. Providing they always keep up this high level of after sales care I will always buy my cars from this company. Nice job Underwoods keep it up!

★★★★★

Mr Shorty (September 19) - Sudbury Branch - 5/5​

Excellent service. Not at all pushy or salesy. Good, old-fashioned service.

★★★★★

Mr Mitchel (September 19) - Tiptree Branch - 5/5​


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Very happy with service and aftercare. Would recommend

★★★★★

Ms Viu (August 19) - Tiptree Branch - 5/5

Very helpful. Happy to recommend. In my experience they do their very best to sort any query or repair.

★★★★★

Ms Mack (August 19) - Sudbury Branch - 5/5


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Just brought my 3rd car from Underwoods Sudbury always a pleasure to deal with and very fair and helpful. Would highly recommend any of the salesmen here as they’re always friendly and treat you with the greatest respect. Thanks guys!

★★★★★

Mr Holder (August 19) - Sudbury Branch - 5/5

I very recently purchased a new Viva from you, you ask how you did, Very Well, it was and has been previously when I dealy with your company. I was many years ago a Motor Trader, I always tried to get it right and your company do that and succeed, Mr Cook is a very pleasant man to deal with.

Mr Lazell (August 19) Tiptree Branch - Letter


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We have just purchased a used Kia Sorento.The salesmen Matt could not have been more helpful, and dealt with us in a friendly professional way. A really good experience.

★★★★★

Ms Carter (July 19) - Tiptree Branch - 5/5​

Sean, one of the Sales Staff made sure I understood exactly what was involved in purchasing a new car and what all my options were. He explained the workings of the car without making it sound complicated. At no time did I feel that i was being pushed into buying a new car.

★★★★★

Ms Jameson (July 19) - Sudbury Branch - 5/5


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Friendly service, didn't discard me just because I'm young took me seriously and got me all sorted with my Mokka thanks Sean and team

Ms Broom (July 19) Sudbury Branch - Recommends

Very happy with service and aftercare. Would recommend

★★★★★

Ms Bridgeman (July 19) - Tiptree Branch - 5/5​


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the salesman done a fantastic job finding me the right car. They listened acted and done a fantastic job between them.

Thank you all at Underwoods of Tiptree.

Mr Speight (July 19) Tiptree Branch - Recommends​

Helpful friendly staff

★★★★

Ms Shannon (July 19) - Sudbury Branch - 4/5​


Excellent service, very friendly team. Buying made easy

Ms Powell (July 19) Sudbury Branch - Recommends

Very good service, everything explained clearly and the whole business from beginning to end carried out in a very good manner. Would readily recommend this branch.

★★★★★

Mr Cooley (July 19) - Sudbury Branch - 5/5


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Recently bought a new car. Excellent service from Sean. Really professional, personable and helpful. Would recommend to anyone. Thank you.

★★★★★

Ms Delaney (June 19) - Sudbury Branch - 5/5

Great service from Sean, he was friendly and very helpful. So happy with my new car

Ms Mussett (June 19) - Sudbury Branch - Recommends


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Just recently purchased a Vauxhall Crossland X from the Sudbury Underwoods. Sean was most professional and helpful throughout the process. Also I would like to thank Terry for his helpful manner to my query’s during my initial visit. Overall the experience was positive throughout. Thanks to the sale team at Sudbury Underwoods.

★★★★★

Mr Deal (June 19) Sudbury Branch - 5/5

First class service from the service department, thanks for your help . Great staff.

★★★★★

Mr Wallace (June 19) Tiptree Branch - 5/5​​​


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Dealt with David and his service was brilliant, couldn’t fault him. So helpful and knowledgeable, I would 100% recommend this garage if you are looking for a new or used car!

Ms Symonds (June 19) Sudbury Branch - Recommends

dealt with David b he was fantastic great service

Ms Sales (June 19) Sudbury Branch - Recommends


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We received great service from Sean Bocking when buying a used car. He was professional and friendly. without any rush at all and made us feel valued as a customer There was no salesman "pushiness" about him and he answered any query we had. After we purchased he went through all the features of the car with us

Mr Hopper (May 19) Sudbury Branch - Recommends

Great service from Terry and Sean was very thorough with the handover! Thank you!

Ms Rowland (May 19) Sudbury Branch - Recommends


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Thank you Underwoods Vauxhall of Sudbury Lovely car wonderful service wife and i very happy.

Mr Green (May 19) Sudbury Branch - Recommends

Very happy with my new Crossland X. Thanks to Sean Bocking, very helpful and professional. Would definitely recommend

Ms Wenborn (May 19) Sudbury Branch - Recommends


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Huge thanks to Joseph and his Manager David for their excellent service. Love the car. Thanks both!

★★★★★

Mr Kidd (May 19) Sudbury Branch - 5/5

Always had brilliant service from Underwood's Sudbury. Can't fault them at all.

Mr Fox (May 19) Sudbury Branch - Recommends


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Sean the salesman was very friendly, effecient, knowledgeable and the coffee was nice to boot thanks Sean and Underwood's for your excellent service

Ms Hyde (April 19) Sudbury Branch - Recommends

Excellent experience from beginning to end. Got exactly what I wanted at the right price. Definitely ask for Joseph, brilliant to deal with.

★★★★★

Ms Adams (April 19) Sudbury Branch - 5/5


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Great experience and service all round. Was greeted by Joe upon arrival and he helped me every step of the way to get my car sorted. Very helpful and would highly recommend! Thanks Joe! Really appreciate all your help and I love my new car!

Mr Brooker (April 19) Sudbury Branch - Recommends

Great experience and service all round. Was greeted by Joe upon arrival and he helped me every step of the way to get my car sorted. Very helpful and would highly recommend! Thanks Joe! Really appreciate all your help and I love my new car!

Mr Brooker (April 19) Sudbury Branch - Recommends


Very nice and friendly staff,excellent after sale service, a couple of little jobs needed to be fixed on the car, they were done while I waited .would definitely use this garage again (and I live in Enfield).

★★★★

Mr Edge (April 19) Tiptree Branch - 4/5​​

Actually the Skoda bit, brilliant

★★★★★

Mr King (April 19) Sudbury Branch - 5/5​


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Took delivery of a New Mokka X turbo two weeks ago from Underwoods at Tiptree. A very nice experience from start to finish, Andrew the salesman had a friendly but efficient approach and made sure we were fully informed about all our options. The Car was ready and waiting for us on the agreed delivery date. Everything about this buying experience has been up to our expectations and we would definitely use again when/if we are ready to buy another new car.

★★★★★

Mr Pearson (April 19) Tiptree Branch - 5/5

Excellent service, ordered new corsa Griffin handover on time, everything explained clearly. As usual cannot fault any of the staff ,always helpful and friendly.

★★★★★

Mr Mychajluk (April 19) Sudbury Branch - 5/5


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Very happy with the service. Andrew was 100% as usual. Thankyou for everything.

Ms Green (April 19) Tiptree Branch​ - Recommends

Big thanks to dave he is very helpfull 10/10 x

Mr Frendo (April 19) Sudbury Branch - Recommends


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Hi Gerry,

I understand that you are the CEO/MD/Owner of Underwoods. I recently had my Mazda MX-5 serviced and given an MOT. All this was done in Sudbury which is nearer to my home in Lavenham.

I just wanted to say that Debbie and John gave exemplary service and are a credit to your company.

Best Wishes

Mr Eborn (March 19) Sudbury Branch

bought a car recently, needed quick turn around as starting new job. Andrew was so helpful and sorted everything in 2 days for us. thank you again.

Ms Mears (March 19) Tiptree Branch - Recommends


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bought a mokka x from joseph atkinson in spite of being a young man he did rather well as a salesman can go far if he listens and learn from older people you cant buy experience . overall very pleased with our purchase and experience

★★★★

Mr Wimpress (March 19) Sudbury Branch - 4/5

Excellent service, Sean was very professional. Would definitely deal with them again. Thank you.

★★★★★

Ms Forey (March 19) Sudbury Branch - 5/5​


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Lovely polite staff really helpful couldn't fault them. I would definitely recommend this place.

★★★★★

Mr Stafford (February 19) Sudbury Branch - 5/5

Joseph Atkinson sold me my Mokka - an excellent salesman who listened to want I wanted and took the time to find me my perfect car without any hard sale approach. Thank you

Ms Gardener (February 19) Sudbury Branch - Recommends


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Very friendly staff, easy to deal with and thoroughly recommended. I’m thrilled with my new car!

Ms Hunt (February 19) Sudbury Branch - Recommends

Your sales person Andy is absolutely fantastic. He dealt with all paperwork and answered all my questions to my satisfaction .This is the second vehicle I have bought from you and would recommend Underwoods to friends thank you.

Ms Butcher (February 19) Tiptree Branch - Email


Very helpful staff. Good deals to be had.

★★★★★

Da Skwire (February 19) Sudbury Branch - 5/5

Excellent customer service Looked at cars and given time to go away and consider our options. Went back and bought a car. Went the 'extra mile' to give customer satisfaction.

★★★★★

Ms Beatham (February 19) Sudbury Branch - 5/5


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Really happy with the service I received from underwood’s have been a customer for a number of years and can recommend them, Sean my sales advisor was very helpful with purchase of my new car Corsa griffin.

Ms Hume (January 19) Sudbury Branch - Recommend

I am just dropping you a line relating to the excellent customer service given by Mr Tom Gemmell. Tom was so helpful from start to finish in the process of obtaining our Motobility vehicle. The processes we needed to go through, in getting the car, was made so much easier by the patience and knowledge of Tom.

I did also very much appreciate Tom ringing a couple of days after collecting the car, to see how we were getting on.

Finally, in this day and age of excellent customer service being the exception rather than the rule (and I get the impression that other members of your staff are of the same ilk as Tom), I feel you have a very valuable member of staff in Tom. The only thing I will hold against him is the football team he supports (only joking Tom).

Many thanks again in your help and cooperation.

Kind regards

Peter/Sally (January 19) Sudbury Branch - Recommend


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very good sales thank you Sean for your help very happy with my new car very helpful thank you for every think you done look forward to seeing u in the future.

Mr Featherstone (January 19) Sudbury Branch - Recommend

fab used car sales service. recently purchased a Zafira and a Moka and have been very please. thank you

Ms Keys (January 19) Sudbury Branch - Recommends


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We just want to let you know how delighted we are with our new vehicle,and above all the professional approach given to us by your mobility sales executive Glyn Lashmar, he made us feel very welcome and understood our needs,he is the reason we have stuck with Vauxhall and will continue to do so,please pass on our sincere thanks to him, thank you.

Mr Heinsen (January 19) Clacton Branch - Letter

Good morning, Tom G

I hope my email finds you well enjoying the (Season Greetings) with your family, friends and colleagues at Underwood Vauxhall Showroom.

This is a belated 'Good Wish' for the new year resolutions.

I also would like to take this opportunity to express my deep appreciation for your support.

Herein, I submit my special thanks and personal reward through this message for your gifted talent in customer service including, marketing, your outstanding communication attributes, finance management and interpersonal skills and your uncomparable personality.

Tom, from my own experience (dealing with you at Underwood Vauxhall Showroom in Clacton-on-Sea to complete the purchase of a vehicle for over two weeks and regardless my religion, my appearance, my accent, my skin colour, my attitude - I can confirm that you defeated me by providing full support to proceed with a successful purchase of the car I dreamed of and desired to drive.

Well done, I wish you all the best in the future and I will recommend you to family, friends and neighbours.

Once again, THANK YOU!

Warm regards

Zouhra Balouh (January 19) Clacton Branch - Letter


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