UNDERWOODS SKODA REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Skoda experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Skoda" on Google and Facebook or find our dealership addresses here to send by post.


2019


Excellent service and always a pleasure to deal with Dominic. A real enthusiast and a petrol head like me! This guy should be presenting Top Gear! Very pleased with the car.

Mr Adamson (February 19) Colchester Branch - Recommends


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We took delivery of our 2nd Skoda a week ago. We’ve had a Yeti for two and a half years and as can’t we bear the thought of loosing it we’ve added a Kodiaq. So that’s three cats, a dog and two bears.

Underwoods were great to deal with in 2016 so there was no hesitation in returning for the Kodiaq. David Peddel was very helpful and pleasant to deal with and we’re delighted with the car, that arrived a couple of weeks earlier than predicted. 1.5 SE L 7 str. Business Grey, virtual cockpit.

Mr Bateman (February 2019) Colchester Branch - Recommends

I went to Sudbury because I had become aware of both the dealership and the large selection of used Yetis. This was just what I was looking for and I found my ideal car without any problem .A very easy deal was made with Terry and I picked up the car a week later.

I have been as pleased with the new car as I was with its Underwood supplied predecessor and hope that that will continue . I have selected the service plan again as I am convinced of the value of a main dealer service history.

Mr Kidd (February 2019) Sudbury Branch - Recommends


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Good Evening,

I would like to personally thank Terry for the brilliant service I received throughout the sale of my new car.

It has been a pleasure from start to finish being as this is my first new car, I couldn’t have asked for better service.

Kind Regards

Ms Palmer (February 19) Sudbury Branch - Email

I recently bought another Skoda, a Rapid Spaceback,at your Sudbury Branch ,and also traded in my Octavia Estate. From beginning to end of the process I was extremely impressed by the service provided by your Sales manager(Terry Cranfield) and other staff.

This is my 3rd Skoda and already I am very satisfied with it. I would definitely recommend Skoda and the Sudbury Branch to anyone.

Yours sincerely

Mr Turner (February 19) Sudbury Branch - Email


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I had a problem with my car last week and drove to Underwoods Colchester to make an appointment to have it checked. Within half an hour a mechanic had inspected it and diagnosed the fault and booked it in for full repair, service and MOT. This was carried out efficiently and all the staff that we were in contact with were friendly, very helpful and professional. A special thanks to Oliver for his hard work on our behalf our for keeping us well informed of the progress of the repairs. We highly recommend Underwoods.

Ms Egerton (January 19) Colchester Branch Branch - Email

Just a note to say my experience of purchasing my first Skoda at Underwoods of Sudbury on Saturday was a very good one. Terry Cranfield the Sales Manager was very helpful and informative, and the car is great. It won't be my last Skoda from Underwoods of Sudbury. Thanks again

Graham (January 19) Sudbury Branch Branch - Letter


2018


We drove home in our new Skoda Fabia today,from your Sudbury branch,very nice. Our salesman was Terry Cranfield,he was excellent,very helpful and efficient and very friendly,we weren’t hurried in any way,would certainly recommend this car dealers to anyone looking to change their car.

Mr. and Mrs. Brian Myers (December 18) Sudbury Branch - Recommends

Having purchased my wife's car from underwoods Colchester, I was pleased to see the Skoda outlet in Sudbury, which is far closer for me. Service has always been excellent for my wife's car so when it came to change my car I went to see Terry at Sudbury and have been very impressed. Only had the new car a short while now but so far very impressed. I'd also like to mention that I've found all the team at Sudbury very polite and professional.

Mr Kidd (December 18) Sudbury Branch - Recommends


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We recently bought a Skoda Yeti from your Sudbury branch. Terry has been very helpful and it’s reassuring to know we can get back to him with any further questions. We have been very happy with the service.

Mr & Mrs Norton (December 18) Sudbury Branch - Letter

Brilliant Salesman, Dom. Would highly recommend.

★★★★★

Mr Wade (December 18) Colchester Branch - 5/5


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I would just like to record my thanks for the service I received from you over the purchase of my Skoda Citigo, which was excellent in every way.

My contact with Sam over the faulty exhaust sensor was also excellent.

I give your own and Underwoods service 100%.

Mr Hoogewerf (October 18) Sudbury Branch - Letter

I ordered my new Skoda Karoq in August 2018 and the salesman Jonathan Reeves couldn’t have been more helpful through the whole process. He gave detailed information about exactly what I was buying and kept it to within the price range that I had stipulated. I was aware that the delivery time could be anything up to 13 weeks (or more) but I was prepared to wait. He did however find a way of getting this brought forward without any additional cost.

I cannot fault either Jonathan or Underwoods in their handling of the whole process.

I took delivery of my car a couple of weeks ago (4 weeks before I expected) and am very pleased with it - a lovely vehicle. Would certainly recommend Underwoods to anybody buying a new Skoda.

Thank you so much

★★★★★

Mr Caxton (November 18) Colchester Branch - 5/5


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I bought a pre-owned car. Excellent service throughout. Totally recommended

★★★★★

Mr Arch (October 18) Sudbury Branch - 5/5

Each time I step into the showroom I am greeted by a happy willing member of the staff, even a mechanic who would be passing by.It is nice to be this day welcomed heartily in this day and age.I would like to say a big thank you to Terry,who even with a stinker of a cold handed over my Skoda Yeti with such a vast knowledge of all the controls and also programming the mobile phone to the car and re tuning the radio.I would like to say a big THANK YOU SIX STARS

★★★★★

Mr Wheeler (October 18) Sudbury Branch - 5/5


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My wife and I have recently purchased our first Skoda Fabia from Underwoods in Sudbury, I would like to take this opportunity to express our appreciation and thanks to the sales manager Terry Cranfield for his time and excellent customer service throughout the whole process. Many thanks.

Mr & Mrs Morreale (October 18) Sudbury Branch - Letter

We have bought and serviced cars there and customer care is fantastic! They washed and cleaned my car on the recent service, they are always polite and friendly.

Ms Bullock (October 18) Colchester Branch - Recommends


Just purchased a used car from your Sudbury outlet, great customer service, five star. Couldn't wish for more help.

Mr Daw (October 18) Sudbury Branch - Letter

Staff most professional and helpful. Very pleased with car.

★★★★★

Mr Williams (September 18) Colchester Branch - 5/5


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Last Monday morning I arrived at your showroom with a very dodgy front tyre on my Fabia. I had manages to bring the car to you from the hospital, where my wife is having radiotherapy. The tyre had gone down while we were in the hospital, so I reinflated it and carefully drove to you.

Paul Hollidge got on to our case, and although you did not have a replacement tyre., he patiently asked around the tyre establishments in Colchester to find the right one for us. This took hime some time, during which he was unfailingly helpful, reassuring and efficient. Eventually he tracked down National Tyres, and fixed the damaged tyre so it would get us there.

My wife and I are immensely grateful to Paul for his support and professional help. Without this we would have been at a loss as to what to do, and he effectively solved the problem for us. We also received friendly support from other members of your staff. I have no doubt that when I buy my next Skoda (some time away, alas) I will certainly come to Underwoods.

Mr Purrett (September 18) Colchester Branch - Letter

We had been somewhat stymied by the new (very laudable) EU regulations about car emissions which meant that Glyn Hopkin Colchester could not provide us with a new car to replace our Qashqai at the end of our PCP deal. Unfortunately Glyn Hopkin (and Nissan Finance) did not seem concerned about this impasse. We had a very constructive discussion instead with Andy at Underwoods Mazda about a CX-5 but alas we missed the opportunity to grab the last available CX-5 processed under the old regulations. I went to various dealers and they all looked very glum about the situation and the prospect of finding a car to suit our needs by the end-date of our PCP agreement. Julian, Sales Manager at Underwoods Skoda, however, began with a positive approach and managed to pin down an excellent Karoq alternative to our Qashqai. It was clear that he had a real interest in the cars himself, and was also sensitive to our requirements. I was then taken through the PCP process by Tyler Young who was as kind and helpful as one could wish. We were kept informed all along the way about the progress of our car delivery to Colchester and then Tyler organised the pick-up date to coincide exactly with our return of the Qashqai to Nissan Finance. Tyler even came in on his day off to hand over the car to us and show us around everything. Since then, we've loved pretty much everything about the car and my wife says that she feels safer driving this car than any other car we've had. The safety features are excellent (but can take a little getting used to because they are trying to keep you safe) so we have learned to switch off the auto-engine-stop and 'soft handbrake' as we reverse back and forth without seatbelts into our narrow car-port. It is such a joy to be in the car. I have driven from Colchester to Chester and back and the whole journey was relaxing, with very good fuel economy (60 mpg), whereas three journeys in three different hire cars to Loughborough (Mercedes, Fiat and Ford) have been, to put it mildly, an effort by comparison. There's only one thing that I would perhaps like to see improved in the Karoq: a seat position that is not so sunken even on highest seat position so that the back of my thighs are not so pressured on a long journey (a cushion currently solves this). Other than that, an absolutely excellent vehicle. We've been back to Underwoods at Tyler's invitation in order to check that all is going well. He guided us through one or two of the excellent screen-controlled functions of the car that I'd not yet got my head round. All in all, it's a case of feeling that we were valued, that the car is excellent, and that we are very happy with the whole thing. Thank you Underwoods Skoda, Tyler and Julian (and a note of thanks also to Andy at Underwoods Mazda for also trying so hard to help us).

★★★★★

Ms Lindsay (September 18) Colchester Branch - 5/5


Dear Jason,

I have recently purchased a Skoda Citigo car from Underwoods Sudbury.

I was very impressed with the service I received as previoulsy had only used Cecil & Larter for Volvo's and Lookers for Fords.

Peter Gosling was very kind and helpful.

Yours Sincerely,

Mrs Halett (September 18) Sudbury Branch - Letter

We had very good service and everything about the dealership was excellent

★★★★★

Ms Taylor (September 18) Colchester Branch - 5/5


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We collected our Skoda Kodiaq today and must say we are very pleased with the car and the excellent service we received from Tyler Young.

★★★★★

Mr Salt (September 18) Colchester Branch - 5/5

"Excellent service!"

★★★★★

Mr Lemon (September 18) Colchester Branch - 5/5


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Very courteous and professional people. Had to wait longer than expected for MOT to complete due to car management system update required as a recall item.

★★★★

Mr Barnes (September 18) Colchester Branch - 4/5

Dear Sir

I would like to let you know that I was delighted with the service and efficiency of your Sudbury garage.

I was very uncertain on what car I wanted and visited quite a few places in Bury St Edmunds and Colchester.

What clinched the deal with the my buying a car from Underwoods in Sudbury was the excellent and outstanding service from Terry - you have a star there. He had the time, knowledge, patience, professionalism which was no where else that I had visited.

Please let him know that I really appreciated all his efforts.

Ms Culligan (August 18) Sudbury Branch - Email


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Terry Cranfield, Skoda sales manager, is a pleasure to deal with no fuss or bother everything ready and waiting for me at the agreed time for completing the deal. After completing the purchase he went through the main points of the car, even connecting my phone for me. Very happy with the service and the car, I will definitely be returning for my next one.

★★★★★

Ms Wilshere (August 18) Sudbury Branch - 5/5

Brilliant all round service. Very professional sales team.. Well done to JONATHAN and ROSS

★★★★★

Mr Mog (August 18) Colchester Branch - 5/5


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We visited this dealers for a replacement Skoda as ours was 12yrs old, the sales Manager Terry was excellent he showed us all the vehicles in stock and their details with no pressure to buy, even a cup of coffee whilst we chatted, we chose a Octavia Estate which has proved to be a fantastic replacement. We would like to thank Terry and the staff who prepared our vehicle for outstanding service and courtesy. We have had the car for about six weeks now and the after sales service is excellent no question is to much trouble.

★★★★★

Mr Vandenburgh (July 18) Sudbury Branch - 5/5

Took the car in for a repair that had foxed a smaller garage. Service department had it diagnosed and fixed a day sooner than they predicted, and gave a very detailed report on other potential issues. Repair included a guarantee. Might not be the cheapest, but did an excellent job.

Edited: went back another time for an unrelated issue. It turned out to be difficult to diagnose, but everyone made sure to explain exactly what was going on and what they'd recommend, and the master tech went out of his way to check loads of stuff. Very satisfied.

★★★★★

Mr Campbell-Smith (July 18) Colchester Branch - 5/5


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Bought four cars off them, never had any problems, great communication, helpful staff.

★★★★★

Mr Pipik (July 18) Colchester Branch - 5/5

I cannot fault the service I received when purchasing my used car, this was the third time I have bought a car from Underwoods. The salesman was extremely helpful and knowledgeable in explaining the sale conditions and the details of the car. Previously I have bought Peugeot cars but decided on a Skoda this time. Although the car is almost 5 years it has very low mileage and is in excellent condition. Slightly more money than I would have liked but I'm more than happy with my purchase. I also cannot praise the particular salesman,who I have dealt with twice before on my previous purchases.

I have every faith in him that he delivers what he says and I feel the service I have received has always been second to none.

Thank you very much

★★★★★

Ms Stockpiling (July 18) Sudbury Branch - 5/5


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All really helpful staff, especially Terry. Helped us get just the right car, had a really good knowledge of their cars and made us feel at ease while we were there.

★★★★★

Mr Badrick (July 18) Sudbury Branch - 5/5

I would just like to thank the salesman Terry Cranfield, for the way he dealt with my purchase of the Skoda Superb Elegance. The service,warranty & the presentation of the vehicle when delivered was outstanding, as promised, very pleased. The driver was it’s class also.

★★★★★

Mr & Mrs Hubbard (July 18) Sudbury Branch - 5/5


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So ordered my new skoda octavia with the guys at underwoods and from start to finish was very plesant. The ordering process was made simple and felt very welcomed and not pressured. Tyler done a great job in handing over the car once it had arrived and was in contact at each step keeping me updated. Would highly reccommend underwoods of colchester if looking for a new skoda.

★★★★★

Mr Thompson (July 18) Colchester Branch - 5/5

Took the car in for a repair that had foxed a smaller garage. Service department had it diagnosed and fixed a day sooner than they predicted, and gave a very detailed report on other potential issues. Repair included a guarantee. Might not be the cheapest, but did an excellent job.

Edited: went back another time for an unrelated issue. It turned out to be difficult to diagnose, but everyone made sure to explain exactly what was going on and what they'd recommend, and the master tech went out of his way to check loads of stuff. Very satisfied.

★★★★★

Mr Campbell-Smith (July 18) Colchester Branch - 5/5


Good Fabia test drive experience on 16th March, shiny new green SEL 1.0TSI model handed over by Tyler on 18th May. Very nice to drive, arrived a month earlier than expected which was brilliant. Thank you.

★★★★★

Mr Robson (June 18)​ Colchester Branch - 5/5

Car serviced, air conditioning serviced and all done in three hours including a wash and vac. Very professional staff. How it should be done.

★★★★★

Mr Hicks (June18) Colchester Branch - 5/5


Excellent welcome with very friendly staff.

★★★★

Mr Bradshaq (May 18) Colchester Branch - 4/5

Helpful and considerate staff, with knowledgeable information about their range of cars. Definitely worth taking a test drive, for the full experience of the car you are interested in.

★★★★★

Mr Lawrence (May 18) Colchester Branch - 5/5


Very helpful staff

★★★★★

Mr Dingley (May 18) Colchester Branch - 5/5

Purchasing experience was painless with excellent after sales service from friendly, helpful staff. Underwoods and Skoda have lived up to their reputation as far as I am concerned.

★★★★★

Mr Elkington (May 18) Colchester Branch - 5/5


Thank you Underwoods once again for the fantastic service you provide. I'm now on my second car, both sold to me by Ross. I have always been treated well with no pressure.

★★★★★

Ms Garrood (May 18)​ Colchester Branch - 5/5

Excellent service, happily recommend Underwoods Colchester ....

★★★★★

Ms Barlow (April 18) Colchester Branch - 5/5


Really nice, amicable service in buying a nearly new car. A lot of time given to us, and a lot of useful info. imparted too.

Price wise, nudging top end of what was available looking round, but then there's the costs in travelling to view?

Although clean and presentable, it would have been nice to have had it properly valeted before picking it up, but yet again, a lot of time was given to us going over bits with the car. Very helpful.

Would have no problems in recommending if looking for a car in the range.

★★★★★

Mr Milton (April 18) Sudbury Branch - 5/5

Absolutely fantastic experience buying my new car from start (January) to finish (picked it up today). Ross' customer service was way above and beyond what I could ever have expected, he kept me informed every step of the way and I had 100% confidence in his knowledge and experience. An outstanding service. I am absolutely over the moon with my Kodiaq. Thank you.
★★★★★
Ms Beck (April 18) Colchester Branch​ - 5/5


Great service and advice

★★★★★

Mr Gee (March 18) Colchester Branch - 5/5

Fantastic service from Julian & Ross in the Sales Department, would not hesitate to use them again. 

★★★★★

Mr & Mrs Hopkins (February 18) Colchester Branch - 5/5


2017


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Salesmen very helpful

★★★★★

Mr Kinsman (December 17) Colchester Branch - 5/5 

You won't find me complaining about the service here. It's always really good.

★★★★★

Mr Walsh (December 17) Colchester Branch - 5/5


Superb service so far. Husband bought a new Octavia and now I've just acquired a nearly new Fabia. David Peddel looked after us both times. After husband had had his car about a week, David rang to check all was well. Highly recommend.

★★★★★

Mr & Mrs Wilson (December 17) Colchester Branch - 5/5

This is the second car I've bought from here and the service is always good. Liam was brilliant as ever and talked me through the best options for me.

★★★★★

Ms Kent (December 17) Colchester Branch - 5/5


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Thank you to Liam for finding us our YETI. Excellent service,polite and not pushy which goes along way when we are buying.

★★★★★

Ms Leport (December 17)​ Colchester Branch - 5/5

Very helpful service from Liam at Underwoods. Very easy to deal with and a good demonstration of the car before I left.

★★★★★

Ms Harvey (December 17) Colchester Branch - 5/5


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Lovely friendly dealership. Purchased a used Fabia & Dominic could not have been more helpful. Arranged for car to be serviced & MOTed before I collected it a few days later. Brilliant service & super little car.

★★★★★

Ms Dawson (November 17)​ Colchester Branch - 5/5

5* service far better than expected David Peddel guided us through every step not one flimsy excuse always positive and great handover

★★★★★

Mr & Mrs Cheeseman (December 17) Colchester Branch - 5/5


Great service in buying my skoda from Colchester. Really nice guys very helpful and not pushy. Definitely go back again. Highly recommended.

★★★★★

Mr Bainton (November 17) Colchester Branch - 5/5

Thoroughly professional and very friendly, kept my informed as to what the situation was until my beautiful Octavia vrs was delivered. Thanks all you guys

★★★★★

Mr Hinsley (November 17)​ Colchester Branch - 5/5


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Bought a new Kodiaq. Ordered in July with expected delivery mid October. I actually collected it in late September, three weeks ahead of time. Pretty good going to get something early. Staff at Underwoods very friendly and enhanced the whole experience.

★★★★

Mr Wilson (November 17) Colchester Branch - 4/5

Lovely friendly dealership. Walked in & explained I was looking for a used car & was shown something suitable as soon as I had explained my needs. Booked a test drive the following day with Dominic. He was really helpful & put me under no pressure to buy. Deal was done as soon as we got back. He arranged to have the car MOTed, serviced & the reversing beebers that I wanted fitted & I collected it a few days later. Super service & such an easy & relaxed purchase.

★★★★★

Ms Dawson (November 17) Colchester Branch - 5/5


Lovely dealership. All our questions were answered & we felt really looked after & nothing was too much trouble

★★★★★

Ms Young (November 17)​ Colchester Branch - 5/5

Friendly helpful sales person. Good quality cars

★★★★★

Mrs Todd (September 17) Colchester Branch - 5/5


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Not enough staff. Only one guy in the workshop and servicing closes at 1pm on Saturday's. Massively Inconvenient.

★★★★★

Mr Addington (August 17) Colchester Branch - 5/5

As usual a friendly, excellent service always trust these guys with my car

★★★★★

Mr Selin (July 17) Colchester Branch - 5/5


I am on my second Skoda, i have brought both from Underwood's. On of the main reasons i buy from a main dealer is the service, Underwood's staff are friendly and professional, i have never been put under any pressure to buy and they have given me as much time as i needed to look at the cars. Even if i didn't buy another Skoda i would continue to buy from Underwood's.

★★★★★

Mr Carter (July 17) Colchester Branch - 5/5

Great customer service from Liam Dea'th thank you

★★★★★

Mr Tyler (June 17) Colchester Branch - 5/5


2016


Amazing service, staff were very helpful in helping me pick a new first car! Definitely recommend. They assist in any queries you have and were very honest and polite. Great team!

★★★★★

Ms Williams (May 16)​ Colchester Branch

The SKODA parts section is a really dull tucked in the back out the way kind of deal, the staff are helpful though and always get the parts ordered up but frustratingly it seems to be a 2 day wait for parts on most occasions. My only other input is parking, I parked in the big car park and got moaned at by a rude lady member of staff saying it's allocated parking and I was in some bodies spot, the car park says private and permit holders but nothing to indicated allocated, I got told spaces without numbers are not allocated and funny that they happen to be at the end of the massive empty car park. If it wasn't for that car park there is nowhere to park to attend the dealership, I may not have a £30k brand new car but I use the parts dept to keep genuine parts on my old car so I am a customer at the end of the day, maybe staff should remember that sometimes.

★★★★★

Mr Thompson (October 16) Colchester Branch


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