UNDERWOODS SKODA REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Skoda experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Skoda" on Google and Facebook or find our dealership addresses here to send by post.


2019


Bought a second hand Skoda. Sales process very professional. Car like new on collection.

★★★★★

Mr Baird (December 19) - Colchester Branch - 5/5

Professional customer service from start to finish! Sean is a very competent, knowledgeable and professional sales executive. We didn't feel pressured to buy at all. He gave us all the information we needed to make our decision. He went above and beyond to make our experience exceptional. Even stayed late on a Sunday so we could have a test drive! Collected our Skoda Citigo this evening and the whole process went smoothly. Definitely recommend Underwoods, Sudbury. Thank you so much. Sarah and Karen.

Ms Cooper (November 19) Sudbury Branch - Recommends


​​

Just collected my new car, Terry was fantastic and so helpful. Brilliant customer service, thanks again for everything.

Ms Wells (November 19) Sudbury Branch - Recommends

Full marks to Tyler Young, as he knew what he was talking about, wasn't pushy and was extremely helpful finding the right car for my needs. I have been fortunate to own various makes of cars over the years and this is now my 2nd Skoda and I'm really pleased with it and I have to question why pay more for other more expensive brands, when a Skoda offers the same quality and luxury and at a more affordable price. Would thoroughly recommend Underwoods and Tyler.

★★★★★

Mr Thorogood (November 19) - Colchester Branch - 5/5


​​

A big thank you to Chris Gane for his help and understanding during the purchase of my parents Yeti and my daughters Viva, both very pleasant experiences and I'm very happy to recommend Chris and Underwoods of Sudbury.

★★★★★

Mr Ward (November 19) - Sudbury Branch - 5/5

Was just browsing for new car. Staff friendly and polite. Some lovely cars

★★★

Ms Deal (October 19) - Colchester Branch - 3/5


​​

Friendly and helpful staff.

★★★★★

Ms Batey (October 19) - Sudbury Branch - 5/5

We have just bought a Skoda from Underwoods in Sudbury and the sale was dealt with by Terry Cranfield. Terry was tremendously helpful throughout and it was a great pleasure dealing with him. It was our first car purchase in 20 years (our last car had clocked up 215,000 miles) and Terry was extremely meticulous and patient in taking us through the process and explaining all the new features with which cars are now equipped! We would like to say a big thank you to him. We were so impressed by his professionalism and courtesy that we had no need to visit any other dealers!

Mr & Mrs Lister (October 19) Sudbury Branch - Email


​​

I would like to express my sincere appreciation of the care and attention to detail given to me by Terry Cranfield at the Sudbury branch, He helped me choose a model, without pressure and at handover took great pains to show me how everything worked. He also re-arranged his schedule to accommodate my appintmsnt requests. I will have no hesitation in recommending him to any of my acquaintance.

Ms Overnell (October 19) Sudbury Branch - Letter

I picked up my new Skoda Karoq yesterday. It has been a stress free experience from start to finish and Kevin was extremely conscientious and and put me at ease immediately - even on the test drive! Would thoroughly recommend.

★★★★★

Ms West (September 19) - Colchester Branch - 5/5


​​

Tyler Young is a superb salesperson not pushy listened to what we wanted and even came in on his day off Sunday 1st September to hand over our new car. Thank you Tyler and also Darryl.

★★★★★

David Bowles (September 19) - Colchester Branch - 5/5

It's a car sales and service centre.

★★★★

Mr Britts (September 19) - Colchester Branch - 4/5



I would really recommend you buy your next car from here. Dominic was very helpful and kept me informed of everything that was going on. I picked my new car up today and I am very pleased with it.

Ms Choat (September 19) Colchester Branch - Recommends

Dominic Pyle has been fantastic - a very helpful, professional and friendly service. Thank you Dom and Skoda!

Mr Hickman (September 19) Colchester Branch - Recommends


​​

On Friday 2nd August I purchased a 2016 Skoda Yeti 1.2 SEL from Underwoods Skoda in Sudbury. I would like to thank Terry Cranfield for the very thorough and professional help that he provided to my wife and myself. We had been looking for some time to replace our 2007 Skoda Roomster with another Skoda and had decided that the Yeti was the right model for us. Furthermore we had visited another Skoda dealership in West Suffolk but in our experience Underwoods is streets ahead in terms of efficiency and sorting out any problems.

Mr Rounds (July 19) Sudbury Branch - Email

We were happy with the friendly and efficient service we received whilst buying our Skoda Yeti. Terry was very helpful, explaining everything in detail and didn't let us go until he was happy that we understood everything about the car and the paperwork.

★★★★★

Mr Bryant (August 19) - Sudbury Branch - 5/5


​​

Helpfull staff who can actually see customers, most other dealers totally ignore me when i walk round looking at their cars.

★★★★★

Mr Prime (August 19) - Colchester Branch - 5/5

A big "Thank you" to David Peddell for making buying my car a pleasant experience.

★★★★★

Ms Dunningham-Budd (August 19) - Colchester Branch - 5/5​​


​​

An excellent way to buy Skoda, in a large clean and well-stocked showroom wirh friendly staff. But special credit to David Peddal, who guided our choice and kept us informed. Well done Underwoods

Ms Hardisty (July 19) Colchester Branch - Recommends

Good, helpful

★★★★★

Mr Clark (July 19) - Colchester Branch - 5/5​


​​

Fantastic service from Terry C. He went above and beyond to help me feel welcome and purchase my new car. I would highly recommend going here for your next car!

★★★★★

Mr Steer (July 19) - Sudbury Branch - 5/5

Good experience. The only downside would be their inability to update my navigation system apparently due to slow computer system. They would need to sort this asap!

★★★★

SM (July 19) - Colchester Branch - 4/5


​​

We had a lovely professional 1st class service from the moment we walked in to the time we drove out in our kodiaq. David Peddel made sure the whole process was smooth and easy. He answered all my trivial silly questions quickly and accurately. We would highly recommend this dealership. 5 stars every day

Thank you Adam for your 5 star review and wonderful feedback for David. Enjoy your new car.

★★★★★

Mr Hough (July 19) - Colchester Branch - 5/5

Wanted to say how pleased I was with the first class service I received whilst buying my Skoda Yeti 1st July.

Many thanks to Terry. I wouldn’t hesitate to pass your details onto friends etc. and look forward to seeing you in the future.

Mr Clark (July 19) Sudbury Branch - Email


​​

Pleased with the sales service and aftercare

★★★★★

Mr Nicholas (July 19) - Sudbury Branch - 5/5

We were really pleased with our experience at Underwoods Skoda Colchester. We had been to a different car sales showroom earlier that day which had been quite a disappointment. When we arrived at Skoda we felt that the options were a lot more transparent, well explained to us and Daryyl and David were both really friendly, helpful and not pushy. We would recommend Skoda and would visit this showroom again when purchasing a car.

★★★★★

Ms Scott (July 19) - Colchester Branch - 5/5


​​

We have just taken delivery of a Skoda Citigo from your branch at Sudbury.

This service was very helpful and friendly.

This is the second purchase from your group and would recommend Underwoods as a reputable car dealer.

Yours sincerely,

Mike and Vanessa Parker (July 19) Sudbury Branch - Email

Friendly service show you all options but not pushy I ordered. New car in a friendly place got my second car

★★★★★

Mr Cheeseman (July 19) - Colchester Branch - 5/5​


​​

I was very pleased with the all round service I received at Underwoods. Terry Cranfield could not have been more helpful, I told Terry the price range and type of car I was looking for, and he found me the one I know own Without any high pressure sales talk. He made me feel as though I was buying a top of the range new car, He carefully and patiently explained all the necessary paperwork Well done

★★★★★

Mr Garnham (June 19) - Sudbury Branch - 5/5

Skoda Yeti 1.2 TSi SE - I purchased this car yesterday and I want to say how pleased I am with it and the way it was prepared and presented.

Terry Cranfield and Lee Rumsby were especially helpful and nothing seemed to be too much trouble for them - I am very grateful.

have no hestitation in recommending Underwoods if one wants to be treated both helpfully and totally professionally.

Mr Davies (June 19) Sudbury Branch - Email


​​

Had my 2017 Skoda Superb Laurin & Klement in for its first service which was completed to my full satisfaction. Paul phoned me regarding some extra servicing costs before carrying out the additional work. Well done all and will be back next year.

★★★★★

Pma (May 19) - Colchester Branch - 5/5

Came to get a new car after being in a bad accident and finally plucking up the courage to get back behind the wheel. I was served by Tyler and Darryl who were both excellent. Tyler was very knowledgeable about the cars and helped me choose the right fit for my needs. He was incredibly patient while I kept changing my mind about which colour to order (the most important detail!). Darryl was also very knowledgeable and the whole showroom was welcoming and friendly. I didn’t feel like I was being sold anything that I didn’t need and I didn’t feel intimidated, which other dealerships have made me feel. I’m very excited to get my new car and would highly recommend Underwoods to anyone who is car shopping who made a daunting experience seamless and professional whilst being so very welcoming.

Ms Steed (May 19) Colchester Branch - Recommends


​​

Mr Sanjiv Singh was faultless in the help and information he provided with the purchase of my Skoda Karoq couldn't be more pleased with service or the car itself. Under woods Skoda come very highly recommended

Mr Springett (May 19) Colchester Branch - Recommends

Beyond pleased with my Skoda Fabia Monte Carlo edition sold to me by Sanjiv. Sanjiv was fantastic throughout the whole buying process, very knowledgeable about the car and was happy to spend time with me, rather than making me feel rushed into a sale. I would highly recommend Skoda Colchester and Sanjiv specifically if you are looking for a new car

Ms Brewster (May 19) Colchester Branch - Recommends


​​

Thank you for your email.

I was very satisfied with all aspects of purchasing a car from Skoda Sudbury.

A special mention for Terry Cranfield at Sudbury who was extremely helpful and organised without being too pushy

Ms Bennett (May 19) Sudbury Branch - Email

Great personal service! Everything explained about the car and a great experience service! Thanks for the experience, Terry Cranfield was great!

Mr Hockett (May 19) Sudbury Branch - Email


​​

Very pleased with my recently purchased second hand Skoda Fabia. Thanks to David Hazelden and Joe for all their assistance and good humour. A very good experience. Many thanks

Ms Augur (May 19) Sudbury Branch - Email

Dealing with Andrew was a very pleasant experience. Nothing was too much trouble while we (wife & I) looked at various models and colours. Settled on a 2 year old Yeti. The changeover was faultless thanks to Andrew's expertise. Oh, and great coffee!

Mr Farrell (May 19) Colchester Branch - Recommends


​​

Use here rather than Harlow

★★★★

Ms Curtis (April 19) Sudbury Branch - 4/5

We would definitely recommend Underwoods in Sudbury if you are looking for a very pleasant experience. Nothing was too much trouble for Terry. He listened to what we were interested in and was very helpful in finding our next car. When we collected the car everything was clearly explained without us having to ask. Terry is a real credit to the company. Thank You

Ms Moles (May 19) Sudbury Branch - Recommends


​​

★★★★★

Mr Byrne (April 19) - Colchester Branch - 5/5

★★★★★

Mr Callan (April 19) - Colchester Branch - 5/5


​​

We are writing to say how pleased we were with our recent purchase of a new Skoda from Underwoods. From our first visit for a test drive to completion of the deal the service was first class. Andrew Marriott was exceptionally helpful, knowledgeable and efficient throughout the whole transaction. He kept us fully informed of how our order was progressing. The whole experience went very smoothly. We would like to thank Andrew for all his help.

★★★★★

Mr and Mrs D J Hill (April 19) Colchester Branch - 5/5​

Very prompt and effective service, from Richard

★★★★★

Mr Bowring (April 19) - Colchester Branch - 5/5


​​

Underwoods are a brilliant main Skoda agents..the service and care they give is second to none..we have purchased 4 skoda's now from them and always give a good deal..everything is explained so nothing is left to chance. .we have the vehicles serviced by them and is top drawer..the vehicle comes back cleaned and do a pick up snd delivery service if you need it.. all the staff are very friendly and helpful but dont pounce on you when you walk in . They let you mooch round the vehicles till your ready to chat or ask questions...and the coffee is excellent too..!! ...wouldn't go anywhere else for our vehicles...

★★★★★

Mr Storer (April 19) Colchester Branch - 5/5

We would just like to thank you for the exceptional service you provided when we purchased our car from you,The salesman Dominic Pyle was fantastic. So nice to go into a company who provide such a personal service. We would recommend you to anyone.

Kind regards,

Mr and Mrs Drage (April 19) Colchester Branch - Email


​​

We wish to put on record the superb service we received from Terry when we purchased a newer Yeti recently.

Throughout our dealings with Terry he was thoroughly professional and there was nothing that he would not do to help us through the paperwork and eventual pick up of the car on 6th April.

His knowledge of the product was exemplary and we know that we can contact Terry at any time with our questions, and he would be the same friendly person.

He certainly is an asset to Underwoods and I would recommend all my friends if they are looking for a new car, to visit Terry for a pleasant experience.

Yours

Philip and Marion Steer (April 19) Sudbury Branch - Letter

Overall we are very satisfied with the customer service and particularly our salesman (thank you Sanjiv). The staff were very friendly and readily available to help after we received the car. One slight annoyance, the Skoda website. The details listed didn't exactly match the car but this was established before we bought the car. Otherwise we would thoroughly recommend the car and Underwoods.

Mr Jennings (April 19) Colchester Branch - Recommends


​​

Everyone was efficient, friendly and helpful

Ms Brazier (April 19) Colchester Branch - Recommends

Greeted and treated courteously by very polite and smartly groomed staff , told what we needed to know without being pressured into anything, helpful staff and wonderful coffee.

Ms Feeley (April 19) Colchester Branch - Recommends


​​

they were very efficient and did everything we expected.

Mr Hughes (April 19) Colchester Branch - Recommends

Very helpful and professional

★★★★★

Mr Martin (April 19) Colchester Branch - 5/5


​​

I would like you to know how pleased we are with the way that we were looked after by Terry when we exchanged our car for a used Skoda Yetty!

It is great the way Terry looked after us.

There was not anything that we did not know about the Skoda Yetty, it was all explained in great detail and we drove away in complete confidence!

All the paperwork was explained in perfection Thank you so much Terry!

Robin and Jennifer Hockett (March 19) Sudbury Branch - Letter

Dear Sirs, I have just bought a new Fabia from Underwoods in Sudbury, I must compliment the service I received from Terry. He was so helpful even going and filling with petrol. Really 5* treatment,

Ms Sewell (March 19) Sudbury Branch - Letter


​​

Ive been to a few Skoda garages and by far this is the best. I found the staff welcoming, competitive pricing and my salesman David Peddel really professional.

Some salespeople come across really fake but I felt that my business was appreciated (swapping some Citi-go for another) and will definitely go back.

Mr Harrison (March 19) Colchester Branch - Recommends

Yes, I would thoroughly recommend buying a car from Underwoods.Very good customer service and attention to detail.A big thank you to Terry Cranfield, Sales Manager, and the team.

With Kind Regards, Miss Karen Ann Porter

Ms Porter (March 19) Sudbury Branch - Recommends


​​

Terry at Sudbury was extremely helpful and nothing was too much trouble, he even made two cups of coffee and one of tea and not out of a machine. We are very pleased with the car so far, for a small hatchback it seems really roomy and performance is very satisfactory.

Jim (February 19) Sudbury Branch - Email

Excellent service and always a pleasure to deal with Dominic. A real enthusiast and a petrol head like me! This guy should be presenting Top Gear! Very pleased with the car.

Mr Adamson (February 19) Colchester Branch - Recommends


​​

We took delivery of our 2nd Skoda a week ago. We’ve had a Yeti for two and a half years and as can’t we bear the thought of loosing it we’ve added a Kodiaq. So that’s three cats, a dog and two bears.

Underwoods were great to deal with in 2016 so there was no hesitation in returning for the Kodiaq. David Peddel was very helpful and pleasant to deal with and we’re delighted with the car, that arrived a couple of weeks earlier than predicted. 1.5 SE L 7 str. Business Grey, virtual cockpit.

Mr Bateman (February 2019) Colchester Branch - Recommends

I went to Sudbury because I had become aware of both the dealership and the large selection of used Yetis. This was just what I was looking for and I found my ideal car without any problem .A very easy deal was made with Terry and I picked up the car a week later.

I have been as pleased with the new car as I was with its Underwood supplied predecessor and hope that that will continue . I have selected the service plan again as I am convinced of the value of a main dealer service history.

Mr Kidd (February 2019) Sudbury Branch - Recommends


​​

Good Evening,

I would like to personally thank Terry for the brilliant service I received throughout the sale of my new car.

It has been a pleasure from start to finish being as this is my first new car, I couldn’t have asked for better service.

Kind Regards

Ms Palmer (February 19) Sudbury Branch - Email

I recently bought another Skoda, a Rapid Spaceback,at your Sudbury Branch ,and also traded in my Octavia Estate. From beginning to end of the process I was extremely impressed by the service provided by your Sales manager(Terry Cranfield) and other staff.

This is my 3rd Skoda and already I am very satisfied with it. I would definitely recommend Skoda and the Sudbury Branch to anyone.

Yours sincerely

Mr Turner (February 19) Sudbury Branch - Email


​​

I had a problem with my car last week and drove to Underwoods Colchester to make an appointment to have it checked. Within half an hour a mechanic had inspected it and diagnosed the fault and booked it in for full repair, service and MOT. This was carried out efficiently and all the staff that we were in contact with were friendly, very helpful and professional. A special thanks to Oliver for his hard work on our behalf our for keeping us well informed of the progress of the repairs. We highly recommend Underwoods.

Ms Egerton (January 19) Colchester Branch Branch - Email

Just a note to say my experience of purchasing my first Skoda at Underwoods of Sudbury on Saturday was a very good one. Terry Cranfield the Sales Manager was very helpful and informative, and the car is great. It won't be my last Skoda from Underwoods of Sudbury. Thanks again

Graham (January 19) Sudbury Branch Branch - Letter


2018


We drove home in our new Skoda Fabia today,from your Sudbury branch,very nice. Our salesman was Terry Cranfield,he was excellent,very helpful and efficient and very friendly,we weren’t hurried in any way,would certainly recommend this car dealers to anyone looking to change their car.

Mr. and Mrs. Brian Myers (December 18) Sudbury Branch - Recommends

Having purchased my wife's car from underwoods Colchester, I was pleased to see the Skoda outlet in Sudbury, which is far closer for me. Service has always been excellent for my wife's car so when it came to change my car I went to see Terry at Sudbury and have been very impressed. Only had the new car a short while now but so far very impressed. I'd also like to mention that I've found all the team at Sudbury very polite and professional.

Mr Kidd (December 18) Sudbury Branch - Recommends


​​

We recently bought a Skoda Yeti from your Sudbury branch. Terry has been very helpful and it’s reassuring to know we can get back to him with any further questions. We have been very happy with the service.

Mr & Mrs Norton (December 18) Sudbury Branch - Letter

Brilliant Salesman, Dom. Would highly recommend.

★★★★★

Mr Wade (December 18) Colchester Branch - 5/5


​​

I would just like to record my thanks for the service I received from you over the purchase of my Skoda Citigo, which was excellent in every way.

My contact with Sam over the faulty exhaust sensor was also excellent.

I give your own and Underwoods service 100%.

Mr Hoogewerf (October 18) Sudbury Branch - Letter

I ordered my new Skoda Karoq in August 2018 and the salesman Jonathan Reeves couldn’t have been more helpful through the whole process. He gave detailed information about exactly what I was buying and kept it to within the price range that I had stipulated. I was aware that the delivery time could be anything up to 13 weeks (or more) but I was prepared to wait. He did however find a way of getting this brought forward without any additional cost.

I cannot fault either Jonathan or Underwoods in their handling of the whole process.

I took delivery of my car a couple of weeks ago (4 weeks before I expected) and am very pleased with it - a lovely vehicle. Would certainly recommend Underwoods to anybody buying a new Skoda.

Thank you so much

★★★★★

Mr Caxton (November 18) Colchester Branch - 5/5


​​

I bought a pre-owned car. Excellent service throughout. Totally recommended

★★★★★

Mr Arch (October 18) Sudbury Branch - 5/5

Each time I step into the showroom I am greeted by a happy willing member of the staff, even a mechanic who would be passing by.It is nice to be this day welcomed heartily in this day and age.I would like to say a big thank you to Terry,who even with a stinker of a cold handed over my Skoda Yeti with such a vast knowledge of all the controls and also programming the mobile phone to the car and re tuning the radio.I would like to say a big THANK YOU SIX STARS

★★★★★

Mr Wheeler (October 18) Sudbury Branch - 5/5


​​

My wife and I have recently purchased our first Skoda Fabia from Underwoods in Sudbury, I would like to take this opportunity to express our appreciation and thanks to the sales manager Terry Cranfield for his time and excellent customer service throughout the whole process. Many thanks.

Mr & Mrs Morreale (October 18) Sudbury Branch - Letter

We have bought and serviced cars there and customer care is fantastic! They washed and cleaned my car on the recent service, they are always polite and friendly.

Ms Bullock (October 18) Colchester Branch - Recommends


Just purchased a used car from your Sudbury outlet, great customer service, five star. Couldn't wish for more help.

Mr Daw (October 18) Sudbury Branch - Letter

Staff most professional and helpful. Very pleased with car.

★★★★★

Mr Williams (September 18) Colchester Branch - 5/5


​​

Last Monday morning I arrived at your showroom with a very dodgy front tyre on my Fabia. I had manages to bring the car to you from the hospital, where my wife is having radiotherapy. The tyre had gone down while we were in the hospital, so I reinflated it and carefully drove to you.

Paul Hollidge got on to our case, and although you did not have a replacement tyre., he patiently asked around the tyre establishments in Colchester to find the right one for us. This took hime some time, during which he was unfailingly helpful, reassuring and efficient. Eventually he tracked down National Tyres, and fixed the damaged tyre so it would get us there.

My wife and I are immensely grateful to Paul for his support and professional help. Without this we would have been at a loss as to what to do, and he effectively solved the problem for us. We also received friendly support from other members of your staff. I have no doubt that when I buy my next Skoda (some time away, alas) I will certainly come to Underwoods.

Mr Purrett (September 18) Colchester Branch - Letter

We had been somewhat stymied by the new (very laudable) EU regulations about car emissions which meant that Glyn Hopkin Colchester could not provide us with a new car to replace our Qashqai at the end of our PCP deal. Unfortunately Glyn Hopkin (and Nissan Finance) did not seem concerned about this impasse. We had a very constructive discussion instead with Andy at Underwoods Mazda about a CX-5 but alas we missed the opportunity to grab the last available CX-5 processed under the old regulations. I went to various dealers and they all looked very glum about the situation and the prospect of finding a car to suit our needs by the end-date of our PCP agreement. Julian, Sales Manager at Underwoods Skoda, however, began with a positive approach and managed to pin down an excellent Karoq alternative to our Qashqai. It was clear that he had a real interest in the cars himself, and was also sensitive to our requirements. I was then taken through the PCP process by Tyler Young who was as kind and helpful as one could wish. We were kept informed all along the way about the progress of our car delivery to Colchester and then Tyler organised the pick-up date to coincide exactly with our return of the Qashqai to Nissan Finance. Tyler even came in on his day off to hand over the car to us and show us around everything. Since then, we've loved pretty much everything about the car and my wife says that she feels safer driving this car than any other car we've had. The safety features are excellent (but can take a little getting used to because they are trying to keep you safe) so we have learned to switch off the auto-engine-stop and 'soft handbrake' as we reverse back and forth without seatbelts into our narrow car-port. It is such a joy to be in the car. I have driven from Colchester to Chester and back and the whole journey was relaxing, with very good fuel economy (60 mpg), whereas three journeys in three different hire cars to Loughborough (Mercedes, Fiat and Ford) have been, to put it mildly, an effort by comparison. There's only one thing that I would perhaps like to see improved in the Karoq: a seat position that is not so sunken even on highest seat position so that the back of my thighs are not so pressured on a long journey (a cushion currently solves this). Other than that, an absolutely excellent vehicle. We've been back to Underwoods at Tyler's invitation in order to check that all is going well. He guided us through one or two of the excellent screen-controlled functions of the car that I'd not yet got my head round. All in all, it's a case of feeling that we were valued, that the car is excellent, and that we are very happy with the whole thing. Thank you Underwoods Skoda, Tyler and Julian (and a note of thanks also to Andy at Underwoods Mazda for also trying so hard to help us).

★★★★★

Ms Lindsay (September 18) Colchester Branch - 5/5


Dear Jason,

I have recently purchased a Skoda Citigo car from Underwoods Sudbury.

I was very impressed with the service I received as previoulsy had only used Cecil & Larter for Volvo's and Lookers for Fords.

Peter Gosling was very kind and helpful.

Yours Sincerely,

Mrs Halett (September 18) Sudbury Branch - Letter

We had very good service and everything about the dealership was excellent

★★★★★

Ms Taylor (September 18) Colchester Branch - 5/5


​​

We collected our Skoda Kodiaq today and must say we are very pleased with the car and the excellent service we received from Tyler Young.

★★★★★

Mr Salt (September 18) Colchester Branch - 5/5

"Excellent service!"

★★★★★

Mr Lemon (September 18) Colchester Branch - 5/5


​​

Very courteous and professional people. Had to wait longer than expected for MOT to complete due to car management system update required as a recall item.

★★★★

Mr Barnes (September 18) Colchester Branch - 4/5

Dear Sir

I would like to let you know that I was delighted with the service and efficiency of your Sudbury garage.

I was very uncertain on what car I wanted and visited quite a few places in Bury St Edmunds and Colchester.

What clinched the deal with the my buying a car from Underwoods in Sudbury was the excellent and outstanding service from Terry - you have a star there. He had the time, knowledge, patience, professionalism which was no where else that I had visited.

Please let him know that I really appreciated all his efforts.

Ms Culligan (August 18) Sudbury Branch - Email


​​

Terry Cranfield, Skoda sales manager, is a pleasure to deal with no fuss or bother everything ready and waiting for me at the agreed time for completing the deal. After completing the purchase he went through the main points of the car, even connecting my phone for me. Very happy with the service and the car, I will definitely be returning for my next one.

★★★★★

Ms Wilshere (August 18) Sudbury Branch - 5/5

Brilliant all round service. Very professional sales team.. Well done to JONATHAN and ROSS

★★★★★

Mr Mog (August 18) Colchester Branch - 5/5


​​

We visited this dealers for a replacement Skoda as ours was 12yrs old, the sales Manager Terry was excellent he showed us all the vehicles in stock and their details with no pressure to buy, even a cup of coffee whilst we chatted, we chose a Octavia Estate which has proved to be a fantastic replacement. We would like to thank Terry and the staff who prepared our vehicle for outstanding service and courtesy. We have had the car for about six weeks now and the after sales service is excellent no question is to much trouble.

★★★★★

Mr Vandenburgh (July 18) Sudbury Branch - 5/5

Took the car in for a repair that had foxed a smaller garage. Service department had it diagnosed and fixed a day sooner than they predicted, and gave a very detailed report on other potential issues. Repair included a guarantee. Might not be the cheapest, but did an excellent job.

Edited: went back another time for an unrelated issue. It turned out to be difficult to diagnose, but everyone made sure to explain exactly what was going on and what they'd recommend, and the master tech went out of his way to check loads of stuff. Very satisfied.

★★★★★

Mr Campbell-Smith (July 18) Colchester Branch - 5/5


​​

Bought four cars off them, never had any problems, great communication, helpful staff.

★★★★★

Mr Pipik (July 18) Colchester Branch - 5/5

I cannot fault the service I received when purchasing my used car, this was the third time I have bought a car from Underwoods. The salesman was extremely helpful and knowledgeable in explaining the sale conditions and the details of the car. Previously I have bought Peugeot cars but decided on a Skoda this time. Although the car is almost 5 years it has very low mileage and is in excellent condition. Slightly more money than I would have liked but I'm more than happy with my purchase. I also cannot praise the particular salesman,who I have dealt with twice before on my previous purchases.

I have every faith in him that he delivers what he says and I feel the service I have received has always been second to none.

Thank you very much

★★★★★

Ms Stockpiling (July 18) Sudbury Branch - 5/5


​​

All really helpful staff, especially Terry. Helped us get just the right car, had a really good knowledge of their cars and made us feel at ease while we were there.

★★★★★

Mr Badrick (July 18) Sudbury Branch - 5/5

I would just like to thank the salesman Terry Cranfield, for the way he dealt with my purchase of the Skoda Superb Elegance. The service,warranty & the presentation of the vehicle when delivered was outstanding, as promised, very pleased. The driver was it’s class also.

★★★★★

Mr & Mrs Hubbard (July 18) Sudbury Branch - 5/5


​​

So ordered my new skoda octavia with the guys at underwoods and from start to finish was very plesant. The ordering process was made simple and felt very welcomed and not pressured. Tyler done a great job in handing over the car once it had arrived and was in contact at each step keeping me updated. Would highly reccommend underwoods of colchester if looking for a new skoda.

★★★★★

Mr Thompson (July 18) Colchester Branch - 5/5

Took the car in for a repair that had foxed a smaller garage. Service department had it diagnosed and fixed a day sooner than they predicted, and gave a very detailed report on other potential issues. Repair included a guarantee. Might not be the cheapest, but did an excellent job.

Edited: went back another time for an unrelated issue. It turned out to be difficult to diagnose, but everyone made sure to explain exactly what was going on and what they'd recommend, and the master tech went out of his way to check loads of stuff. Very satisfied.

★★★★★

Mr Campbell-Smith (July 18) Colchester Branch - 5/5


Good Fabia test drive experience on 16th March, shiny new green SEL 1.0TSI model handed over by Tyler on 18th May. Very nice to drive, arrived a month earlier than expected which was brilliant. Thank you.

★★★★★

Mr Robson (June 18)​ Colchester Branch - 5/5

Car serviced, air conditioning serviced and all done in three hours including a wash and vac. Very professional staff. How it should be done.

★★★★★

Mr Hicks (June18) Colchester Branch - 5/5


Excellent welcome with very friendly staff.

★★★★

Mr Bradshaq (May 18) Colchester Branch - 4/5

Helpful and considerate staff, with knowledgeable information about their range of cars. Definitely worth taking a test drive, for the full experience of the car you are interested in.

★★★★★

Mr Lawrence (May 18) Colchester Branch - 5/5


Very helpful staff

★★★★★

Mr Dingley (May 18) Colchester Branch - 5/5

Purchasing experience was painless with excellent after sales service from friendly, helpful staff. Underwoods and Skoda have lived up to their reputation as far as I am concerned.

★★★★★

Mr Elkington (May 18) Colchester Branch - 5/5


Thank you Underwoods once again for the fantastic service you provide. I'm now on my second car, both sold to me by Ross. I have always been treated well with no pressure.

★★★★★

Ms Garrood (May 18)​ Colchester Branch - 5/5

Excellent service, happily recommend Underwoods Colchester ....

★★★★★

Ms Barlow (April 18) Colchester Branch - 5/5


Really nice, amicable service in buying a nearly new car. A lot of time given to us, and a lot of useful info. imparted too.

Price wise, nudging top end of what was available looking round, but then there's the costs in travelling to view?

Although clean and presentable, it would have been nice to have had it properly valeted before picking it up, but yet again, a lot of time was given to us going over bits with the car. Very helpful.

Would have no problems in recommending if looking for a car in the range.

★★★★★

Mr Milton (April 18) Sudbury Branch - 5/5

Absolutely fantastic experience buying my new car from start (January) to finish (picked it up today). Ross' customer service was way above and beyond what I could ever have expected, he kept me informed every step of the way and I had 100% confidence in his knowledge and experience. An outstanding service. I am absolutely over the moon with my Kodiaq. Thank you.
★★★★★
Ms Beck (April 18) Colchester Branch​ - 5/5


Great service and advice

★★★★★

Mr Gee (March 18) Colchester Branch - 5/5

Fantastic service from Julian & Ross in the Sales Department, would not hesitate to use them again. 

★★★★★

Mr & Mrs Hopkins (February 18) Colchester Branch - 5/5


2017


​​​

Salesmen very helpful

★★★★★

Mr Kinsman (December 17) Colchester Branch - 5/5 

You won't find me complaining about the service here. It's always really good.

★★★★★

Mr Walsh (December 17) Colchester Branch - 5/5


Superb service so far. Husband bought a new Octavia and now I've just acquired a nearly new Fabia. David Peddel looked after us both times. After husband had had his car about a week, David rang to check all was well. Highly recommend.

★★★★★

Mr & Mrs Wilson (December 17) Colchester Branch - 5/5

This is the second car I've bought from here and the service is always good. Liam was brilliant as ever and talked me through the best options for me.

★★★★★

Ms Kent (December 17) Colchester Branch - 5/5


​​

Thank you to Liam for finding us our YETI. Excellent service,polite and not pushy which goes along way when we are buying.

★★★★★

Ms Leport (December 17)​ Colchester Branch - 5/5

Very helpful service from Liam at Underwoods. Very easy to deal with and a good demonstration of the car before I left.

★★★★★

Ms Harvey (December 17) Colchester Branch - 5/5


​​

Lovely friendly dealership. Purchased a used Fabia & Dominic could not have been more helpful. Arranged for car to be serviced & MOTed before I collected it a few days later. Brilliant service & super little car.

★★★★★

Ms Dawson (November 17)​ Colchester Branch - 5/5

5* service far better than expected David Peddel guided us through every step not one flimsy excuse always positive and great handover

★★★★★

Mr & Mrs Cheeseman (December 17) Colchester Branch - 5/5


Great service in buying my skoda from Colchester. Really nice guys very helpful and not pushy. Definitely go back again. Highly recommended.

★★★★★

Mr Bainton (November 17) Colchester Branch - 5/5

Thoroughly professional and very friendly, kept my informed as to what the situation was until my beautiful Octavia vrs was delivered. Thanks all you guys

★★★★★

Mr Hinsley (November 17)​ Colchester Branch - 5/5


​​

Bought a new Kodiaq. Ordered in July with expected delivery mid October. I actually collected it in late September, three weeks ahead of time. Pretty good going to get something early. Staff at Underwoods very friendly and enhanced the whole experience.

★★★★

Mr Wilson (November 17) Colchester Branch - 4/5

Lovely friendly dealership. Walked in & explained I was looking for a used car & was shown something suitable as soon as I had explained my needs. Booked a test drive the following day with Dominic. He was really helpful & put me under no pressure to buy. Deal was done as soon as we got back. He arranged to have the car MOTed, serviced & the reversing beebers that I wanted fitted & I collected it a few days later. Super service & such an easy & relaxed purchase.

★★★★★

Ms Dawson (November 17) Colchester Branch - 5/5


Lovely dealership. All our questions were answered & we felt really looked after & nothing was too much trouble

★★★★★

Ms Young (November 17)​ Colchester Branch - 5/5

Friendly helpful sales person. Good quality cars

★★★★★

Mrs Todd (September 17) Colchester Branch - 5/5


​​

Not enough staff. Only one guy in the workshop and servicing closes at 1pm on Saturday's. Massively Inconvenient.

★★★★★

Mr Addington (August 17) Colchester Branch - 5/5

As usual a friendly, excellent service always trust these guys with my car

★★★★★

Mr Selin (July 17) Colchester Branch - 5/5


I am on my second Skoda, i have brought both from Underwood's. On of the main reasons i buy from a main dealer is the service, Underwood's staff are friendly and professional, i have never been put under any pressure to buy and they have given me as much time as i needed to look at the cars. Even if i didn't buy another Skoda i would continue to buy from Underwood's.

★★★★★

Mr Carter (July 17) Colchester Branch - 5/5

Great customer service from Liam Dea'th thank you

★★★★★

Mr Tyler (June 17) Colchester Branch - 5/5


2016


Amazing service, staff were very helpful in helping me pick a new first car! Definitely recommend. They assist in any queries you have and were very honest and polite. Great team!

★★★★★

Ms Williams (May 16)​ Colchester Branch

The SKODA parts section is a really dull tucked in the back out the way kind of deal, the staff are helpful though and always get the parts ordered up but frustratingly it seems to be a 2 day wait for parts on most occasions. My only other input is parking, I parked in the big car park and got moaned at by a rude lady member of staff saying it's allocated parking and I was in some bodies spot, the car park says private and permit holders but nothing to indicated allocated, I got told spaces without numbers are not allocated and funny that they happen to be at the end of the massive empty car park. If it wasn't for that car park there is nowhere to park to attend the dealership, I may not have a £30k brand new car but I use the parts dept to keep genuine parts on my old car so I am a customer at the end of the day, maybe staff should remember that sometimes.

★★★★★

Mr Thompson (October 16) Colchester Branch


​​